Question about Lexmark X5470 All-In-One InkJet Printer

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Faxing problems i can send a fax but not recieve,i can hear the fax ringing and got it on auto answer as no other phone is attached, but nothing what am i doing wrong?

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  • tompace Jul 11, 2008

    I can only receive faxes when the PC connected to it is turned on.

    I've reset to defaults, checked everything. We did have a power outage about a month ago, and the clock on the Lexmark X5470 had to be reset. But it's weird when the computer is off the fax won't pick up. There is an answering machine inline, the rings have been set, which is why it Does pick up when the computer is turned on. It did receive faxes when the PC was turned off, up until about 3 weeks ago. Could I have set something wrong when re-setting the clock from the power outage ?

    Thanks!

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  • 48 Answers

Are u using a dedicated line for the fax or is it shared.....

If u are using an answering mech...then u need to set the rings...on the fax greater than the answering mech...

Or else Clear the NVRAM....(Note u will loose all the contacts saved in the fax mech)

a. Make sure the printer is in “Copy Mode”.
b. Press the “Menu” button once.
c. The screen will display “COPY MENU: Copies”.
d. Press the left arrow button once. The screen will display “COPY MENU: Tools”.
e. Press the button once. The screen with read “Tools: Maintenance”.
f. Press the button once. The screen with read “Maintenance: Ink Levels”.
g. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
h. Press the button once.
i. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.
The printer will prompt u to set it up

Posted on Jun 18, 2008

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to stop the fax automatically switching to fax mode you have to set it to manual to recieve calls and dissable the fax,there should be an auto/fax and call mode, therefore when someone calls it will go to your voicemail, but that means that you will not be able to recieve a fax. Normally auto mode, will first try the fax, if no fax is recognised it will switch to normal line ringer, then if no answer it should go to your voicemail if unanswered.

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Introduction The HP All-in-One can receive faxes automatically or manually depending on the Auto Answer setting. If the Auto Answer option is set to On (the default setting), the HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Refer to the given instructions to receive faxes automatically or manually. Receiving faxes The HP All-in-One can receive faxes automatically or manually. Receiving a fax automatically To receive faxes automatically, set the Auto Answer option to On (the default setting). The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Receiving a fax manually If the HP All-in-One has been set up to receive faxes manually (the Auto Answer option is set to Off ), or you answer the phone and hear fax tones, use these instructions to receive faxes.
  1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.
  2. Remove any originals from the document feeder tray.
  3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that the HP All-in-One does not automatically answer incoming calls.
  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
  5. When you hear fax tones from a sending fax machine, do the following:
    1. Press Start Fax Black or Start Fax Color on the control panel of the HP All-in- One.
    2. When prompted, press the down arrow to highlight Receive Fax Manually , and then press OK .
  6. Press Start Fax Black again.
  7. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.


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Can not recieve fax. currently just hooked to phone line


Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

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Make sure the Auto answer the button is on....

Or
Reset the printer setting to default and set the rings again to 3...and try..

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If all else fails try the manual mode:(Press Receive Mode to select
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Manual Reception
1
Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)

If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to
TAD:ANSWER MACH.

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your machine may be in mannual mode or in answering machine mode. First confirm weather your machine is in auto/fax mode for receiveing.put the machine in to fax mode with sigle ring pattern.

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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