Question about Quantum PX502 (PRA22AAYF) Ultrium Tape Drive

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I'm getting a servo init failure on a quamtum PX 502 Tape library

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6ya6ya
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Posted on Jan 02, 2017

dunnbiker
  • 8546 Answers

SOURCE: Quantum PX502 tape library is showing a "Servo

Look for a physical reason for the robot to stall.

http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/PX502/Index.aspx

http://downloads.quantum.com/px500/PX502_Quick_Start_Guide_81-81292-03_B01.pdf

A tape may be sticking out of its cell or a drive.

Never use sticky labels anywhere on the cartridge.

Posted on May 27, 2011

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1 Answer

Servo init failure stalled xy


Hi Edouard

This sounds like the picker has failed to complete the power on self test (POST).
This may be due to a damaged library or simply due to a tape blocking the picker movement.

POWER OFF!
Try opening the library to make sure your tapes are all properly located in the magazines and have not fallen out.
Also try gently moving the picker to see if you can locate any other obstructions. Be very careful as you obviously do not want to break the picker or anything else accidentally.

If you are in the UK and are still having trouble, click the link below and we will do what we can to help.

LTO Repair service UK Based All manufacturers of LTO drives repaired

Feb 28, 2014 | Quantum SCALAR 50E LIBRARY LTO3HH TAPE...

1 Answer

Error elevator init


OK if you are in the UK then defiantly try going to http://tape-drive-repair.com/ for them to help as these can be a pain to seat the picker correctly and you might well need parts anyway.
However if you are in the US and are unable to do that:-
Dissconnect the power.
Gently raise and lower the picker by hand and again check for any obstructions.
Sometimes the picker comes off its rails or skips a gear.
You can also try raising the picker to the very top before lowering again - make sure the picker is totally level when it returns to the bottom.
This is the same unit (in effect) as the dell TS4000 so that might also give you another search term when googling the issue.
These units are great libraries but you must be very gentle with them when doing this sort of procedure as it is easy to bend and break things.
Also make sure the library is totally square in the Rack - i have one unit where the customer had one corner 1U too low in the rack but the library had still managed to be screwed into the rack. Because the library was no longer square, things started to jam and fail to pick tapes. Once square again all was well.

Sep 02, 2013 | IBM System Storage TS3200 Tape Library...

1 Answer

Robotic hardware error and I/O station status shows open


A physical obstruction in the path of the robot's motion. Examples
include tape cartridges that are extending from the picker assembly or
from a storage location, as well as tape cartridges or debris that may
have collected on the floor of the library.
2. A large number of electrical hardware failures. Firmware or hardware
detects that motion control is not occurring properly (encoder issues,
motor driving circuits, motor winding issues, etc.)
3. A relatively small number of mechanical hardware failures that do not
result in the detection of a complete obstruction, but where motion
control generates robotics firmware error codes (contamination or damage
to encoder wheel, high friction, etc.).


Possible FRUs is Robot Assembly

Sep 01, 2013 | IBM System Storage TS3200 Tape Library...

1 Answer

Error 9E 09


Error 9E 09

9E : Elevator range out of specification

Primary: Library Enclosure
Secondary: Library Controller Card
09 : Error elevator init

Nov 02, 2012 | IBM System Storage TS3200 Tape Library...

1 Answer

V BX Library init failure. Who help me?


right click and run it in compatability mode for win 95

Jul 03, 2012 | Computers & Internet

1 Answer

Servo init failure stalled xy in quantum scalar 50


The unit will need to be repaired.  Consider getting a maintenance contract on it as my px502 cost me $700 to replace a sensor and cleaning and a few other minor issues.

Jan 19, 2010 | Quantum SCALAR 50E LIBRARY LTO3HH TAPE...

1 Answer

Printer failure when trying to print, error message 502


Try cleaning the slider bar  upon which the ink cartridge slides abck and forth -- NOT THE TAPE- the slider bar assembly it self .. It worked for me .

Nov 18, 2008 | Dell A960 All-In-One InkJet Printer

2 Answers

SONY LIB-81 Error on LCD screen - Drive Information 51


I think this sounds like the drive is having a issue loading and moving the tape in slot 1.
AIT units are known for having this kind of problem.
Try a cleaning tape and then a new tape fresh out the wrapper for a test backup.

if it fails with a known good tape then its time to send it out for repair

www.tape-drive-repair.com

Tape-Techie

Jul 26, 2007 | Sony (LIB81A3BB) AIT-3 Tape Drive

2 Answers

Quantum Error


The host backup application probably still has ownership of the library. You normally need to select to 'open door' or something similar to release ownership back to the library

Jun 20, 2007 | Quantum PX502 (PRA22AAYF) Ultrium Tape...

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