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My Majestic DVR36RN gas-log fireplace insert will not start. No ignition when striker is depressed, no flame lit at all. Gas inlet line open, pilot switch to "pilot" as directed. Maybe "thermocoupler", could that be? Worked fine last season.

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Majestic DVR36RN: Here's what you need to do: Verify gas line is open. (You said you already have done that). Next turn the switch to pilot (you said you did that too). Make sure wall switch is on also. Now press and hold the pilot switch and hit the ignitor. Once it lights you need to continue to hold the pilot switch for roughly 1 minute. Release the knob and the flame should stay lighted. Now, turn the knob to on. You should be all set now.

Posted on Dec 14, 2010

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  • Anonymous Dec 14, 2010

    Majestic DVR36RN: Here's what you need to do: Verify gas line is open.
    (You said you already have done that). Next turn the switch to pilot
    (you said you did that too). Make sure wall switch is on also. Now press
    and hold the pilot switch and hit the ignitor. Once it lights you need
    to continue to hold the pilot switch for roughly 1 minute. Release the
    knob and the flame should stay lighted. Now, turn the knob to on. You
    should be all set now.

  • Max Du May 05, 2012

    Hi there, I have the same model and the same problem, I tried many times and the ignitor sparks, but no flame at all, I guess there is no gas coming out.

  • Terry Bracken
    Terry Bracken Jan 15, 2014

    no problem with the pilot that lights main burner does not

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