Question about Compaq Presario 700 Series DVD-Rom Drive (254112-001-) Plug-In Module DVD Drive

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The laptop will not recognise the cd/dvd drive

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Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall cd dvd rom drivers then it automatic install it's drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Let me know if you need further assistance. Thanks for using FixYa

Posted on Nov 09, 2010

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Posted on Jan 02, 2017

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1 Answer

My cd drive does not recognise cds


Okay. First of all is it a cd drive in your computer as opposed to a DVD drive? If you put a dvd into a cd drive it cannot recognize the dvd. A dvd drive can recognize a cd, but a cd drive cannot recognise a dvd.

Does your computer actually recognize the drive as being present?
If the drive isn't recognized by the computer try:

power off the laptop
Physically remove the cd or dvd drive
power -up the laptop without the cd/dvd drive
power off the latop and refit the dvd/cd drive
power it up again and see if the drive is
recognized

If the drive IS recognized by the laptop but won't play any disk it's probably the drive itself at fault. You can try gently cleaning the inside of the drive - the optic that reads the disk. However, the usual cause is failure of that optic which read the disk information. It cannot be repaired.

The alternative to fitting a new drive is to buy a portable dvd drive. They connect via a usb cable. Have a look on Ebay

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Hello,

Please open the registry and navigate to this key. Delete both the UpperFilters and LowerFilters and reboot your machine.
19039f4.jpg

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I've had the same problems. some writers don't recognise certain dvd formats.I've even had the problem with a multi drive. So try different formats till your drive recognises one and stick to that format. I hope that works for you

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