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Paper Jam HP Color LaserJet 2840

Problem with paper jam. Unfortunately, after removing the bottom tray of the 2840, I could see the paper but was unable to pull it out without ripping. Now the paper is deeper in the machine and I cannot reach it.

Can you help please?

Tim.wulf@firstgroup.com

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  • drysahra Jan 17, 2009

    Problem with paper jam. Unfortunately, after removing the bottom tray of the 2840, I could see the paper but was unable to pull it out without ripping. the paper was deeper in the machine and it was torn. I checked all the devices but i dont know where the paper is.

  • Anonymous Apr 11, 2009

    SAME

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  • 42 Answers

Pull out the drum cartridge by it's green handle then
look for your paper at the timing roll section-there is a plate you can lift or release to access jams.

other than that the fuser unit on the rear of the mfc can be pulled out by moving two levers.

Posted on Jun 19, 2008

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My HP Color Laserjet 3600n had a paper jam. The


Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
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L = DEVELOPING ESTRANGEMENT SENSOR - CLR
M = DEVELOPING ESTRANGEMENT SENSOR - BLK
N = MP TRAY MEDIA POSITION SENSOR


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G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.

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Cheers!

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Is it possible that you have the default tray set as "tray 1" (the one on top) and the paper is actually in tray 2 (the one on the bottom?)

If so, you should be able to press the "check" button & the printer will accept the paper in the bottom tray.

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