Question about Microsoft Zune JS8-00001 Digital Media Player

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I have a Zune 2 4 GB. Since it was dropped, the screen has been blank. I tried letting the charge run out and recharging, as one site suggested, but nothing. I can get the backlighting on the screen to turn on and off, but that's all the response I get.

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If the screen is WHITE, it's broken and need to be replaced.

Posted on Nov 09, 2010

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I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
  1. Let your Zune device charge for 30 minutes, then disconnect and reconnect the cable to turn on the player. It can take up to 3 hours to fully charge.
  2. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
  3. Use another supported high power source, such as an Xbox 360 console, a Zune AC Adapter, a Zune Car Charger, or a Zune FM Transmitter/Charger.

    Note These devices are sold separately.
  4. If you are connecting your Zune device to a mobile computer, make sure that the mobile computer is plugged in and is not running on battery power. Many mobile computers are configured to conserve power when they are running on battery power to extend battery life. This behavior may affect Zune device charging.
  5. If the Zune device is charging slowly, be aware that, for optimal charging, the Zune device requires at least 500 milliamps (mA) of power. Frequently, USB ports that are located on the front of a computer and on some USB hubs are low-power, 100-mA ports. Typically, the high-power, 500-mA USB ports are on the back of the computer. Additionally, when you suspend the computer or put the computer to sleep, high-power USB ports may be switched to low-power, 100 mA mode.
  6. If the device boots to the home screen but is still not charging correctly, continue with the "Home screen is displayed" steps in the following section.

    If the device continues to display the full-screen charging icon, continue with "Full-screen charging icon is displayed."
  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: http://service.zune.net (http://service.zune.net)

    At this Web site, you can submit a request for service if your device qualifies for service.

Dec 24, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

120GB Zune wont turn on


Please try to hold Back, Center and Left at the same time to restore the zune,

Jun 02, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 80 GB - Won't Charge


i lost my drivers microsoft lifecam vx-1000

Feb 07, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

5 Answers

120 GB Zune wont turn on or charge like its complely dead.


Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

Jan 01, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Blinking screen turning on and off


Mine does this if I let the battery get too low. In order to fix it I have to open the case, unplug the hard drive, plug the zune into my laptop and let the battery charge for a couple of minutes. I then turn it back off, plug in the HD again, replace the case, and plug it back into my laptop and it boots just fine.

I Imagine this means I have a weak battery (trying to spin the HD drops it below minimum voltage), but maybe this'll help someone else get up and running again.

Dec 14, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune screen is black and won't charge


you could have a bad charging cord and also you can try to turn the hold button on and off that sometimes works

Nov 22, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

MY ZUNE WONT TURN ON OR CHARGE AT ALL


my zune just went black screen and will not recarge or anything else.

Nov 17, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 80 GB - Won't Charge


my 30gig was doing same thing i opened it up and one of cables just slipped out of port very simple to fix open you zune where the charger goes in there is a black cover remove this carefully then remove the 2 very small screws next use a very thin flat surface be very careful and you can see the edge where it seals just put you thin applient into the side and gently pull it up go all the way around once at top be gentle dont use the knife or whatever you used just slide it appart the back will come off then just reconnect cables good luck

Sep 30, 2008 | Altec Lansing M604 Computer Speakers

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