My laptop XP is not detecting Transcend StoreJet 25 External HD 500GB, but in desktop XP it is very well detecting and working. Pls let me know the solution for my laptop

If it's asking to be formatted you need data recovery help. For remote data recovery and do-it-yourself data recovery see http://FreeDataRecovery.us

Good day..!!Try to check at the disk management,then change drive path or mount,then ist already detected in my computer..thanks

Perhaps you should download updated software of your external hard drive. If still not working maybe your external hard drive is not supported by your OS or isn't compatible with your OS.

If you are using the USB "Y" cable that has two male ends on one side then ditch it and try a regular usb cable. Regular being a cable that is USB to USB mini, one that as short as possible e.g. 36 inches or less. This solution is what solved my problem, so simple :)

try to format it to other computer. . .


have a nice day

Probably a corrupted driver.

Do you have another PC available to make sure the drive itself is OK? If it works on another PC you know for sure the drive is OK.

Uninstall the HD software through control panel>add/remove programs, then check the device manager and if the storejet is shown, remove it. Reboot, watching to make sure your PC does not search for the StoreJet (if it does, check your task manager for storejet software, disable it, then go back and remove it on the control panel again).

After a "clean" reboot, and after [patiently!!!] waiting for all your other subsystems to load, connect your StoreJet. It should be recognized, and be patient while the drivers are installed.... after your drive activity light stops, give it another minute.... then see if it is OK.

Good Luck!

Hi Murali,

Need to refresh to the drivers uninstall and restart the computer.

Is this the error message?

Click on start icon and type device manager and Follow the picture to uninstall the drivers.


For more information click on the link below:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01893385&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=3432827&prodTypeId=12454

Hope this helps you.
Cheers!!

USB devices draw electrical power through the USB cable.

Sometimes, the power-output from a USB port on a laptop is _less_ than that of a USB port on a desktop computer.

Hence, there are "Y" cables -- connect to two USB ports on your computer, and to the USB device at the other end, to draw more current.

Which manufacturer of laptop?
Which model-number?
Which Operating System?
Do other USB devices work when connected to the laptop's USB ports?

Identical question to:

http://www.fixya.com/support/t6765511-laptop_xp_not_detecting_transcend

I guess the usb port of your laptop is not giving out enough power for your hard drive to operate properly.