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Without the model, I can't be sure of the method you need to enable the ringer.
Some Uniden phones toggle on a Silent Mode if you press and hold the # key (below 9 on the keypad) for 3+ seconds on one handset. When turned on, the phone will ask how long (1-9 hours) you want the ringer to be disabled for the handset. If no key is pressed within 5 seconds, the handset will not ring until the # key is pressed and held again.
Other Uniden phones have a Do Not Disturb mode. This disables the ringer on all handsets.To disable this, press and hold the DND button on the base. The answering system will be turned on if it isn't already on when DND is in use.
The other options to mute the ringer include the volume down on the handset when the phone is in standby. Some phones will also adjust the ring tone volume in the menu.
I hope this helps. Please add a comment with the model of your phone for additional information.
Ringer On/Off and Ringer Volume
1. Make sure your phone is in idle mode. (not in Talk mode)
2. Press the VOL (- or +) button to activate the ringer volume setting.
3. Press either the LINE 1 or LINE 2 Soft key to select the desired line.
4. The LCD will display the volume range and currently-selected volume in an ascending series of bars.
5. Press the VOL (- or +) button up or down to increase or decrease the volume in steps.
6.The system will retain the last entry, it is not necessary to save or acknowledge your selection from this mode.
It is also possible you have set the DND (Do Not Disturb) feature which will also caution your phone not to ring when a call comes in.
Have a great day. Hope this helps.
Here some solutions for your problem + a link to the user manual.
**Selecting the Ring Tone and Volume Your phone has five different ringer tone/volume combinations you can choose from. To select the ringer: 1) With the phone in standby, press [vol/ / ] or [vol/ / ]. 2) The phone will sound the different ring tones at different volumes. To turn the ringer off, select RINGER OFF. 3) When the phone sounds the ring tone and volume you wish to use, press [end].
**Temporarily Mute Ringer If the handset is off the base while an incoming call is ringing, simply press [end] to mute the incoming ring. The ringer will sound with the next incoming call. Note: You can only mute the handset ringer if the handset is off the base when the phone starts ringing. Adjusting the Earpiece.
**Here is also a link to the phone manual http://www.uniden.com/pdf/EXI4561om.pdf
The do not disturb feature (DND) allows you to mute the ringer, the base, and any registered handsets at the same time. The phone must be in standby mode. Press and hold do not disturb on the base. You will hear a confirmation tone, and the DND LED illuminates. To cancel the DND feature, press do not disturb again. You can also mute the ringer tone while the phone is ringing by pressing do not disturb on the base. Activating the DND while the answering system is off will turn the answering system on automatically. The answering system setting will reset to the original setting when you cancel the DND. If you press answer on/off when the DND and the answering system is on, both of the DND and the answering system will turn off. To mute the ringer tone temporarily for each handset or the base, when the phone is ringing, press the MUTE soft key on the handset or the base. The ringer tone will return to the previous setting starting with the next incoming call.
Could be two things, first is DND or do not disturb. Make sure that its turned off by either pressing the DND button or feature #85.The second is that the ringing wasn't turned on in programming.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344. The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming. At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow) The display should sat LINE ACCESS Press the show key (top right arrow) . The display should say LINE ASSIGNMENT. Press the show key (top right arrow) . The display ask for a line number. press list The display should sat line 001: appear only press CHNG til it says appear &ring. press next key (lower right arrow) The display should say line 002: appear only Repeat same procedure as line 001 til all available lines are done press the release key when finished