Am using sublimation inks with the Epson Photo R1800 printer and the red light comes on above the Cyan and Matt Black cartridges although they are fitted up correctly and the ink is fitted. The error message says that they are empty and that Epson doesn't recognise the cartridges, even although they are the same as the others that it recognises. Any ideas what might be the problem?
Nick
Since you are using sublmation ink, the cartridges are probably aftermarket and may not meet Epson standards. Aftermarket chipped cartridges are notorious for failing to 'communicate' with Epson printers, even when the cartridge is brand new. Before taking the printer to a service center, you might try purchasing new cartridges of your ink from your reseller. If that fixes the problem then your fight is with the ink reseller, not Epson. If it doesn't fix the problem and your printer is still under warranty, take it to an authorized service center, and remember, using non-Epson ink does NOT void the waranty.
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