When we try to turn on the computer, we get the following message:
"We apologize for the inconvenience, but Windows did not start successfully. A recent software or hardware change may have caused this. If your computer has stopped responding, restarted unexpectedly, or was automatically shut down, choose last-known configuration to revert to the most recent settings that worked. If a previous start up attempt was interrupted, due to a power failure or because the power reset button was pressed, or if you aren't sure what caused the problem, choose start windows normally."
then we were given five options : safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, and start windows normally. None of these worked.
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Re: computer will not start
You have a virus on your hardrive, you a two choices, 1 take the computer to a tech for repairs and virus removal, or invest in a operating system software program, and reinstall your operating system.
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reinstall the OS ! Just overrite it over the previouse xp so u won;t lose data ...
..most probably u are missing some files ... .. or u have virusez issues. Ofecourse there is the posibility of hardware mallfunction, but considering microsofts reputation ... probably thats not the issue ...
Try booting XP with the installation CD & use the recovery console to boot the laptop.
From the Setup CD-ROM
Insert the Setup compact disc (CD) and restart the computer. If prompted, select any options required to boot from the CD. When the text-based part of Setup begins, follow the prompts; choose the repair or recover option by pressing R. If you have a dual-boot or multiple-boot system, choose the installation that you need to access from the Recovery Console. When prompted, type the Administrator password. At the system prompt, type Recovery Console commands; type help for a list of commands, or help commandname for help on a specific command.
To exit the Recovery Console and restart the computer, type exit.
Thank you for your offer of further assistance - the problem had been ongoing for upwards of 2 weeks - it is now solved having discovered that the Windows talktalk format had been changed. Could you please advise me of how to claim a refund and once again apologizing for the inconvenience caused. Ramona
Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?
A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.
Try entering the boot menu by pressing F8 when the computer is doing its self test but before windows trys to start. Then choose boot to last known configuration. Try to remove any programs you installed before this problem