When we try to turn on the computer, we get the following message:
"We apologize for the inconvenience, but Windows did not start successfully. A recent software or hardware change may have caused this. If your computer has stopped responding, restarted unexpectedly, or was automatically shut down, choose last-known configuration to revert to the most recent settings that worked. If a previous start up attempt was interrupted, due to a power failure or because the power reset button was pressed, or if you aren't sure what caused the problem, choose start windows normally."
then we were given five options : safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, and start windows normally. None of these worked.
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Re: computer will not start
You have a virus on your hardrive, you a two choices, 1 take the computer to a tech for repairs and virus removal, or invest in a operating system software program, and reinstall your operating system.
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If you added any exta hardware means kindly remove it and boot the computer Then you try boot by selecting the option of Boot using last known good configuration. If the boot is successful then you can boot later booting without any problem.
If boot is not successful and this problem is happened after installing any software or driver software means boot in safe mode by pressing f8 key and uninstall it
Sounds like you have some corrupt files required for starting Windows. If "last known good configuration" will not work, I would suggest using any windows OEM disks that came with your computer to try to repair the startup files. If not, then you may have to either purchase a Windows OS disk, or pay to have it reinstalled.
Try an XP repair: Boot with the Win XP install CD-ROM, it loads a minimal operating system, similar to DOS, but compatible with Win XP. At the first screen you select install Win XP (not Recovery Console) and at the next screen it will find that you already have Win XP and offer to attempt a repair. This repair should not touch your Applications or data; it just reinstalls the Windows files. This is great because when it works you don't need to reinstall all your software.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
reinstall the OS ! Just overrite it over the previouse xp so u won;t lose data ...
..most probably u are missing some files ... .. or u have virusez issues. Ofecourse there is the posibility of hardware mallfunction, but considering microsofts reputation ... probably thats not the issue ...
Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?
A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.
Try entering the boot menu by pressing F8 when the computer is doing its self test but before windows trys to start. Then choose boot to last known configuration. Try to remove any programs you installed before this problem