Thank you for your help!! What would i have to do though when i go to safe mode? If i only the owner as the only user.. For instance, i turn my computer and when it loads all you see is the owner user!! Does that matter, if i do not have like the guess user or the administrator or any other user of that sort when my computer starts. I would really appreciate it so much if you would go step by step to go to safe mode and go to administrator?
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Hey, Try rebooting in safe mode as administrator(hold down F8). Else put a second disk in another PC and run some password reset utility likeWindows Password Recovery Basic.
Safe mode is a mode in which Windows can be run without using drivers, or other startup items. It is designed as a diagnostic tool to help restore windows problems. In certain situations, such as a registry problem, Windows may fail to start in normal mode, but will allow you to run windows in safe mode. Safe mode can be accessed by pressing F8 during startup.
When asking questions, please let us know what operating system you have, that goes a long way into us helping out....thanks you. You can try to boot into safe mode first, just to see if the laptop will boot into windows period. When the acer screen first appears, tap the F8 key repeatedly until you see a multiboot minu appear, if you di, that is a good first start...now scroll to the "Safe Boot with Networking" and select it. If the laptop boots into safe mode, I suspect something must have been downloaded like a windows update that may not have installed correctly and corrupted the Startup. If you booted into safe mode, send me a message and I'll explain how to restore the system back before you had the problems. If it doesn't boot into safe mode I might be able to help with that too, but I need to know the operating system.
Go Start>Run type 'msconfig'. select the box that sais - hide mocrosoft
Untick any boxes that arent microsoft products.
On the startup tab, unselect any boxes that are unknown manufacturers or manufacturers like HP/ Yahoo/ etc. Not Radeon or NVid though as they are your graphics
hi, is the cd/dvd working now after removing upper and lower filters, if it is that is good, when does your computer freeze can you associate it with some activity that you are doing on it, does it give any error when it freezes any blue screen error
when you deleted upper and lower filters did the notebook started to freeze right after that or it worked fine for some time,
try restarting your system in safe mode and see if it freezes there to go into safe mode restart your system> at gateway logo > start tapping F8 > in this menu select safe mode and try using it in safe mode
tell me what happens so that i can help you further
the is only one solution, you have to have a program that will unlock the computer, I use a probuct here in my shop called Spotmau, that unlocks passwords, there is another method u might try first before you take it to a shop to unlock it, in the password dialog box type in the top admin, and in the password line type owner, that is the way gateway set their systems up to unlock the passwords when forgotten.
any further assistance you can send me a personal message and i will respond as soon as I get, I'll be glad to help in anyway I can.