Question about HP Photosmart C7250 All-In-One Thermal Printer

1 Answer

The light by the card slots flashes continually and I can't close the machine and my wireless home network cannot communicate with the printer. I cannot turn it off using the power button and it does not react to pressing any of the other buttons. On the display I get a picture of the power button with B851FE84. How can I resolve this problem?

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  • jclaudebinet Nov 09, 2010

    I did all u recommended and there are no obstructions in the slots. I reconnected the power cable and the problem persists. Could this be caused by an empty ink cartridge? And, what does the message appearing on the printer display mean?

  • jclaudebinet Nov 09, 2010

    Thanks Gingko, it worked and in fact one of the catridges was empty.

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  • HP Master
  • 19,396 Answers

Hi.

Disconnect the printer power cord.

With power cord OFF use a flashlight to check inside the memory card slot. See if any of the oins is bent or making contact, and check if there is any foreign object.

Connect back power and please let me know how it goes.

Regards.

Ginko.

Posted on Nov 09, 2010

  • Ginko
    Ginko Nov 09, 2010

    The point is that B851FE84 is not an error code. It is a memory location in Hex returned by several HP models when an error is encountered.

    HP did never investigate the problem, and no real fix or bulletin has issued.

    Try following factory reset :

    Turn off printer by holding button.
    Disconnect power cord.
    Hold down both the # and 6 keys at the same time.
    Connect power cord back while still holding the two keys.
    Wait ten second after plugging back, then release the keys.
    Turn printer on using the on button.


  • Ginko
    Ginko Nov 09, 2010

    Hi.

    Good to know.

    Have a good day.

    Ginko.

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