Question about HP Pavilion dv2000t 14.1" Notebook Laptop PC (Intel Core 2 Duo T5500 1.66 GHz, 1GB RAM, 100GB HDD, D... PC Notebook

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Problems webroot I have windows vista and webroot came with the computer. I have renewed and was working fine. Now after i turn computer on webroot starts i get message for a definition file. I go to program mode and find check for updates and there is no search for definition files. I try to down load upgrades and it will stop with the same message to find definition file. I am confused

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Launch Webroot. Click on HELP, ABOUT and write down any legal information or serial numbers. If this is a legal purchased product contact Webroot about the problem from this site:

http://www.webroot.com/En_US/consumer.html

If this expired or problematic, you can uninstall it and load AVG FREE EDITON version 8. Do a search with these words: AVG FREE EDITION DOWNLOAD. and download the program. It's free for private use.

Posted on Aug 10, 2008

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Posted on Jan 02, 2017

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Uninstall the old version first and reboot your computer, now install the new version, usually this works without a hitch. If you still have issues contact Webroot online and talk to customer support.

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HI There,

I recommend that you use Sytem Restore to go back to a point before the problem began.

1. Click the Start Button
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Your description of what you were trying to do was not completely clear to me so I have to guess. If you were trying to install a different product than Webroot, then you need to completely uninstall Webroot BEFORE you install a different anti-virus.

Also, after uninstalling Webroot, hold down the Windows key on the keyboard and press the R key. A run window will appear. Type in %temp% and hit enter. When the Temp File window appears hold down the ctrl key and hit the A key. All temp files should now be highlighted. Hit the delete key. A message may appear saying Windows cannot delete a file because it's in use. This is normal. Check the box in that window for Skip All similar files and hit ok.

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Hi there!

Try re-installing the software. Also, there maybe registry or windows related problems but there's a solution to that: run TUNEUP UTILITIES and run a full system check on your computer.

Also, make sure your activation key or registration has not expired.

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You can always try Spybot its free and will know for its detection and removal of spyware.

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Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"

Thankyou for your question!
have a great day!

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