Question about HP PhotoSmart 1115 InkJet Printer

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MAJOR paper jam

I was refilling the printer during a print job and when the next page began printing, the printer grabbed all of the paper that I had just inserted and now the paper is too far into the printer for me to remove it. Anyone have a method of clearing the jam?

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You should be able to open up the back of the printer.

Posted on Jul 31, 2008

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Posted on Jan 02, 2017

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Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
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To check if this is a hardware issue, please print a menu settings page. The purpose of this diagnostic is to check if this is a software issue or a hardware issue.



1. Press Menu to display Menus.
2. Press "down" until the "check" appears next to Reports.
3. Press "Check".
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5. Press "check".
The message Printing Menus Settings appears on the display.
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If the menu settings page printed without the dots, this would be a software issue. In that case, please call our Technical Support Hotline on (800) 539-6275.

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Occasionally, paper cannot be load during a print job.

Some of causes include:

• The tray is overfilled.

• The front cover has been opened during a print job.

• Paper that does not meet paper specifications has been used.

• Paper that is outside of the supported size range has been used.

If a paper jam occurs, the On Line/Error LED on the control panel lights red.

Find and remove the jammed paper. If it is invisible, look inside the printer.

Note: U would find the complete instructions along with the screen shots in the below link


http://tinyurl.com/notloading
Best of Luck

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My HP Officejet 4300 all in one stopped printing. Ran out of paper in middle of job. It acted like it jammed but there was no paper to jam. When I refilled the paper slot, it would not print. Deleted...


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Hi there,
Please note that paper absorve humidity, try to keep you equipment in a dry place.
When the paper is that condition, and while passing thru the hot image drum, the sheet hedges sometimes curves and jams...

Sorry for my bad english !

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There are rubber rollers that grab the paper to pull it through typically these get slick over time and will cause the printer to grab an extra sheet of paper. How I usually fix this problem is to check and see if the rollers are slick if so then I take an Emory board to them to rough them up just a little bit. I have also in the past used clear finger nail polish on the roller and that has helped. I would apply a bit of the clear polish to the roller, if it did not work then I would take the Emory board to it.

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Keep your paper feed under 15 pages. The paper will tend to pull to the right, but it will print correctly on the printed page. 20 to 25 pages in the feeder will result in a paper jam. To find the status on the print job, go to your control conter and hit printers. Choose your spicific printer and you may beable to save the printjob.

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Yes I have the same problem :-( I have lots of work to do!!

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The Pickup roller of the printer is not properly aligned, send the printer to repair and see the jam

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