Question about OKI Electric Industry C3520 Laser Printer

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On a scanned document there is a line down the right hand side as if there is a mark on the paper. This is not the case and is only showing on the scanned document. How do I rectify this?

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This line is being caused by something stuck to your scanner glass. It simply needs to be cleaned. The scanner glass is going to be located in 1 of 2 places. Most common is location is just to the left side of the large scanner glass. So lift up your document feeder and look at the large glass where you may sometimes place an original to be scanned or copied. Now look just to the left of that glass. Do you see a much thinner "strip" of glass? If so then clean this strip glass with a soft cloth and a bit of glass cleaner or water. If there is no strip glass located here then it will be located inside of the feeder area where you documents are fed in to be scanned. These feeder units usually just pop open. If your documents go in face up the the strip glass will be on the upper portion. More common is the face down feeding which means the glass will be on the bottom. Sometimes a flashlight is handy here. Just open up the feeder unit and look for a thin strip of glass that runs from the front towards the back. It is about 1 inch wide. Once you locate it just clean it as mentioned above. Close everything back up and give it a try.
Eccentially what is happening here is that something has gotten stuck to the glass and since when scanning, the documents are "dragged" past this glass, anything that is stuck or stationary on the glass is read as a solid line.
Good Luck and Thank You for using Fixya.
WheatlandServices

Posted on Nov 09, 2010

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