I am almost completelly computer-illiterate (just enough to think I know what I'm doing) but I really thought this computer was ready-to-go like the company said. I don't even understand how to make an internet connection with it! All I have where I live is dial-up;but I don't even see a phone connection on the back of this thing. So how would one go about it? I am really embarassed to even admit to this...
Yeah, most desktops these days don't include the modem, since modems are like obselete, due to DSL/Cable service. However, laptops do come with both RJ45 & RJ11 ports (ethernet & phone jack ports). I don't recommend going to Best Buy for anything!..there customer service is really bad. Plus, once u open a computer product, then decide that u don't need it or want something else...they will charge u 15% re-packaging fee. Do you have a Frys Electronics near you? or just a local computer store. I like to most of my computer products online. check out www.buy.com their service is great and fast.
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Re: how to connect to internet
If it's a new computer and especially one that is compact then there might not be a modem inside. You can get a USB modem that will plug into a USB port, this will act like an external modem and provide the phone jack. You should be able to get one at your local computer store or Best Buy. Should be about $20 to $30.
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Just turn your modem off for 30 seconds and also you router if you have also turn your computer off for 30 seconds also.
Then after 30 second turn modem and router on then after that the computer, that should be ok now.
IF still not working call your ISP.
The service you get hee is free if you need help leaning about e-mails and taking pictures and general computer safety and how to I suggest you go to this web page just clcik on it and there is free software to learn about anything you need then you can get back to us if you need more advice.
The problem is that your router is trying to connect to the ISP's DNS IP and it's not always connecting. This is a common problem (especially with Cable subsribers Road Runner) You will need to log into your router and go to the Basic Setting and manually put in a DNS number that will work. You should contact your ISP to obtain the IP that will work. If not you can try 188.8.131.52. That's a dedicated DNS, and sometimes it works, and sometimes not. You really need to get a good one from your ISP.
do one thing go to the control panel open internet option then go to connection, delete all the existing connection if there are, then click on add select the wifi and follow the instructions that comes
The tech was incorrect - your network adapter is just not recognized by the system. If you install the correct drivers for your particular network adapter it should be recognized, which should then solve your problem. Search the Gateway website for network drivers for your particular desktop, and if the network adapter was added (not built into the computer) then determine the manufacturer and model of your network adapter, then search the manufacturer's website for the correct drivers.
Even easier, if you still have the original disks that came with your computer and/or network adapter, they should include the correct drivers.