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Splashing My HE top load washer splashs product and water out of the top (lid) and comes out the front of the machine under the lid. I have had an eye burn from this. What is the problem? Shouldn't the lid be water tight?

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  • necktie Jun 16, 2008

    Thank you Bob for responding. I have a new H.E. top loader washer. The washer is supposed to judge the water level with each load. I have not put clothes in with water already in the tub. They tell you to use javex for maintenance. I have not done this because of the leaking. If this is the way it operates. I will have no recourse but to trash the machine. With my eye burn already, I am not going to take another chance. Could the machine be faulty.

  • necktie Jun 17, 2008

    Thank you Bob for the comment. Javex is a cleaning agent like clorox ( I guess). It is used for buildup of mildew. I cannot tell how high the water comes in because the lid is locked down when the machine starts.. It is an HE. machine using only water shoot-up. When I burned my eyes, there was a Javex or clorox or clorine smell in the air. I was using non-perfume HE Tide and non-perfume Downy. I am beginning to think that this would always happen, but I will try to find an answer from the manufacturer. Your comments have been very useful. Thanks again.

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Most top loaders are not water tight. They are splash resistant. I'm guessing that your water level is too high or you are loading your clothing into a machine that is already full of water raising the water level excessively.

If you allow your machine to fill with no clothes for test purposes, you should see a level about 3 inches below the top of the agitator. If it is higher than that, I suggest that you investigate why or use a lower water setting.

Posted on Jun 16, 2008

  • Robert Hirst Jun 17, 2008

    Necktie....not sure what javex is. I'm in the US. I doubt you need it unless you have a specific water condition causing scale buildup. How high did that water come up before it stopped running in? If the unit is new, get the manufacturer involved. The water limit switch could be faulty...an easy fix.

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