Question about KitchenAid Superba KSRS27CN Side by Side Refrigerator

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Freezer not cold, everything is thawed and temperature in freezer at ~35 f.

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Hi,
probably an ice dam. unplug it and put everything in another fridge.
take all the shelves and icemaker parts out of the freezer and in the back usually is an access cover that runs the length of the freezer depending on the model, try and and take that off. put a hairdryer in the door and check it every 10 minutes. if you cant get the cover off put the dryer in the freezer on LOW ONLY and bring the door shut so theres a few inches for air circulation. and check it every10-15 minutes, keep the hair dryer away from plastic parts, so its shooting straight towards the back. it may take a day without removing the cover but that might get you going. dont use sharp objects to remove that ice blockage, let if fall away. if its still acting up after a couple days of this call the repairman.
jm

Posted on Nov 09, 2010

  • 1 more comment 
  • Jude Meredith
    Jude Meredith Nov 09, 2010

    while your doing that, take the back cover off and dust behind/ beneath, having an air compressor or vac on exhaust helps that.

  • Jude Meredith
    Jude Meredith Nov 09, 2010

    be careful of the refrigerant lines, they are fragile, be careful

  • Jude Meredith
    Jude Meredith Nov 09, 2010

    check the fan operation in the freezer before you call repair. hold the door button(s) in when you plug it back in and the little fan in the freezer should run. you should see it if you have the cover off. spin it by hand, should spin freely. it may need that motor, undo it and take it in or go to
    searspartsdirect.com

    jm

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