Question about HP Office Equipment & Supplies
Is the carriage stuck somewhere else or is it inside the access door? If it's somewhere else, you have to move the carriage to the right (towards the access door) manually and remove the cartridges. I wonder how you could install the wrong cartridge(s), the carriage should never accept it unless it's the correct cartridge (I don't think it's the wrong cartridge number, instead the installed one of the cartridges to the wrong holder).
Now you have to remove the cartridge forcefully, otherwise there's no another option to take it/them out from the carriage (holder), but first bring them to the cartridge access door.
I can't make this specific since you didn't mention the situation, whether just can't remove it or there's something more. If it's only that you jsut can't pull it out, try again, but note the position of the cartridge and make sure you pull out to the correct direction, otherwise you may damage the holder (will not break easily, so you need to apply more force).
Let me know if you need further help.
Posted on Nov 09, 2010
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Posted on Jan 02, 2017
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