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I just bought a new Inspiron laptop, as well as a Kensington USB docking station and a Dell WM311 wireless mouse. I can't get the mouse to work at all, and can't get the docking station to work properly with the laptop lid closed.

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Closing the lid of most laptops sends a signal to put the machine in hibernate or sleep mode. You can either leave the lid open or change the power savings settings. In Win 7, this is in the Control Panel but can also be reached from the advanced power savings settings from the Screen Saver. Click on the desktop (anywhere without an icon or running program) and select Personalize. Click on the Screen Saver and then Change Power Settings. Then Change Plan Settings (look for the line Advanced Plan Settings and the section marked Power Button and Lid).

I don't know enough to help you with the mouse problem. I'd check the batteries for the mouse first. Then ask Dell.

I wish that I could be of more help.

Cindy Wells

Posted on Nov 09, 2010

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1 Answer

Will a kensington universal docking station work with my sony vaio pcg-7d2l


Yes it should if you are running Windows XP, Vista, 7 or 8. You just connect to the unit using a spare USB port on your laptop and a plug-plug USB cable. It has it's own power so you'll need a mains socket. This means you can unplug your laptop and leave any devices charging on the docking station USBs. Your laptop should auto-instal the station. I believe there is a table/support available which combines with this unit. There a varying prices for this unit so look around.
Good Luck

Feb 27, 2014 | Kensington SD400V USB Docking Station with...

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How can i update dell dock?


A docking station is an extension or addition of ports for a laptop computer. Once the portable computer is docked, you can access the docking station's ports, such as PS/2 or USB 2.0 ports, through your computer. Some docking stations have monitors that you can connect your computer to, placing your video on an external screen so you can turn off your computer's monitor and conserve some of your computer's energy. All Dell docking stations will have the same general troubleshooting steps.

Plug your laptop's power adapter into the docking station and dock your laptop onto/into the docking station. If there is no power going to your laptop from the docking station but it works when the power adapter is plugged into the wall, the docking station is bad and needs to be replaced. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power goes on but your computer doesn't recognizes accessories such as a USB mouse--plugged into the docking station, try a different port on the station. If it works in a different port, the previous USB port is burned out. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power is going through the docking station but no accessories are being recognized, you might have a corrupted docking profile. Undock the computer and dock it again once it has fully started up to reset the docking profile. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If you have an external monitor and it is not working, completely close the lid on the laptop so the image will move to the external monitor. Plug your power adapter into the docking station and dock your laptop onto/into the docking station. If power is going through the docking station but no accessories are being recognized and resetting the docking profile fails, update all drivers through Dell's support website and then re-dock the computer. Some of the software that runs the hardware may have become corrupted. Hope this helps

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Jan 16, 2013 | Dell Inspiron 1545 Notebook

1 Answer

USB Mouse works, keyboard does not


You will need to update the drivers on the computer for the docking station. It will be the windows seven drivers or lack of them that is causing a failure to remap the usb ports that the wireless dongle is plugged into.

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Dell 6420 laptop not recognizing USB ports while on docking station


Hello Jackie.

2 of youre USBs are USB 3. so you need to install the right drivers for USB 3.
Also you should check youre BIOS settings, if there is an option to enable "XHCI" support so enable it. (USB 3 needs this to work ).
regards Gue.

Apr 21, 2017 | Microsoft Computers & Internet

1 Answer

Hi, I connected my monitor and my ethernet cable to the dockingstation SD400V, But there is no connection at all. No internet access and no image on my monitor. Can you help me?


Hi
I had trouble with this Docking Station.
Use USB 3.0 and try this:
1) follow this instructions: http://support.euro.dell.com/support...l=pl&s=gen&cs=
2) restart, unplug docking station
3) install this software: http://www.displaylink.com/support/downloads.php, version 6.1
4) restart
5) plug docking station
After all, it should working.
In any questions, write: pawel_surowiec (at) o2 (dot) pl

Mar 30, 2011 | Kensington SD400V USB Docking Station with...

2 Answers

My dell mouse wm311 quit working. i got a new dell inspiron 15 laptop Saturday and the new mouse worked. the next day it wouldn't work. the batteries test fine. it is turned on but it won't work.


Your mouse has probably lost its pairing. There should be a button that puts the mouse into answer mode so that when the computer looks for it, the mouse will be found and paired. All you should have to do is get the computer up and running, then turn on the mouse and push the button that makes it answer. (Should be a power switch and then another push button switch that allows the mouse to respond to search queries from the computer.) Then after a few seconds try moving the mouse to determine if it was found. If not found, then try going to devices to make sure it is searching. The mouse should show up on the list of devices.

I have the Microsoft 5000 Bluetooth mouse and it auto pairs. But if I turn it off, it will lose pairing. Sometimes I forget that I didn't turn it off and it is not clear which position of that tiny power switch is the ON, but when I push on the answer button, a light turns on to let me know that power is on. If the mouse is found or if it can't pair, the light goes off so the only way to tell that it is paired is to see it move the mouse pointer. So far it works quite well.

Mar 10, 2011 | Dell U0636 Mouse

1 Answer

My kensington docking station has stopped working


try plugging in any other USB device at the port wherer the Docking station was connected ,... if this device also doesnt work Then update the USB or CHIPSET drivers and also BIOS form the Vendors website also reinstall the appliction from the cd tat u might have got wit the Docking station... take care..

Sep 21, 2009 | Kensington (1500100) Networking Hub

1 Answer

How does a USB docking station work w/ a regular docking station


the older pc probably needs a usb 2.0 port to run docking station. the manual on the docking station should tell you. you may need to install a usb 2.0 pci card in your older computer for it to work.

Mar 18, 2009 | Dell Inspiron 5160 Notebook

1 Answer

Is there a way to adapt an older computer to work with a docking station?


Sure there are USB docking stations that use the USB port for keyboard, mouse, printer, and video

Mar 14, 2009 | Dell Inspiron 5160 Notebook

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