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Posted on Jun 16, 2008
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E- Mails I can send emails, but not receive replies. The failure diologe box requires my Username and Password, but these are not accepted. If what I am submiting is not correct, then it can only be marginly so. Can you help please?

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Hock0

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Hock0
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My thanks to all those who offered, however as a so called Silver Surfer, I call upon my son for assistance a great deal. When he set up my laptop, he noted my Password incorrectly, when he checked, using my notes, everything was restored. The moral is be careful of passwords! Sorry to be nuisance. Hock0

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The problem is not with your machine, but with your e-mail service. It may just be a glitch in their server. Most e-mail providers stay on top of their equipment and fix problems within a reasonable amount of time. Give it a day to see if they fix the problem, if not, contact them.

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BT have now transferred emails from what used to be known as BTYahoo and is now known as BTMail. If you go to the log in page here:
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then you can enter your email address and underneath the password box is a link "Forgotten password". If you click on this (the word "password"), you will be taken to a page to enter your username (email address). Clicking continue will put a green tick against the email address and you will then be taken to a page where you can choose how to receive a password reset email (probably not a good idea unless you have a second email address that is not a BT one) or a password reset text message to a mobile phone.
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How to change your password while you're logged in:

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