Question about Whirlpool Washing Machines

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Our washer is coming up with an error code of F21 what does that mean and how can we fix it

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  • Whirlpool Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

This is a general remedy for most Whirlpool made front-load machines, such as Whirlpool, Kenmore, Maytag, Amana etc. Keep in mind some Kenmore are made by LG, Samsung, Frigidaire among others.
The "Sd" or "F2" is the same as F21 on most Whirlpool washer's and indicates the machine has detected too much soap or a obstruction in the drain process.

Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet.

**This is also the reason for the "suds" message if applicable**

Here`s how to check it and clean it...


Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation.

If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way.

Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose.

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )
Our washer is coming up - b3f3b21.jpg
3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the Sd or "F2" or "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the Sd, F2, F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.


**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
b0ac102.jpg 02d1e9d.jpg
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.


Regards,

Macmarkus :)

Posted on Nov 09, 2010

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: F21 error code on a Kenmore HE2 front load washer

Unscrew the pump, there is probably objects in the pump, I get that error every month or so, I find coins in my pump all the time, if too much stuff gets in there the code F21 or sometimes SD comes up.

Posted on Aug 20, 2008

Krazytech
  • 725 Answers

SOURCE: kenmore he2t error code 21

F21 is a long drain...it is taking too long to drain..you have a something slowing down the drain.. you can remove the bottom panel and clean out coin trap... if there is nothing then you may have another problem... but this is the most common problem..

Posted on Sep 23, 2009

dmftrucker
  • 1922 Answers

SOURCE: What does code F21 mean on a Kenmore HE2 plus

it stands for longer than normal drain interval,press "pause/cancel" twice to clear, if it returns then look for obstructions in the water drain from the basket all the way to the drain in the house,or possibly it could be a bad washer drain pump

Posted on Nov 19, 2009

blueextc3221
  • 15935 Answers

SOURCE: Fault code 5 d - what does that mean and how do I fix it

"F20" is a No Water Detect error. It is an indication that you either have no water coming into the washer, or very little water at all. If the pressure switch has not tripped after 6 minutes, the error code is displayed. This can be a potential problem with the following:


If you have NO water in the wash tub, check the following:

- Inlet water valve may be clogged. Clean inlet screens if necessary.
- Make sure water taps are on.
- Check inlet hoses for kinks or clogs.

If you HAVE water filling the wash tub, check the following:

- Make sure you don't have a siphoning problem. Click the following link for instructions:


http://www.fixya.com/support/r587481-prevent_washer_siphoning

- Verify Drain Pump operation.
- Verify the Pressure Switch hoses are intact and connected properly.
- Verify wire harness connections at the pressure switch, inlet valves, drain pump and Central Control Unit (CCU).

To access the Drain Pump - UNPLUG the washer and take the lower panel under the door off by removing the three screws under the bottom edge. HINT: Propping the front feet of the washer up can make access much easier. I use a couple small blocks of wood. With the screws removed, the panel should drop down then come off. If it sticks, tap either side and it should come free. The pump is located directly under the wash tub in the front of the washer. Verify the electrical connections are good and that the pump is running. Click on the following link to check the pump for obstructions:

http://www.fixya.com/support/r385845-checking_drain_pump_in_whirlpool_duet

To access the Pressure Switch – remove the three screws in the top panel along the back of the washer. With the screws removed, the panel should slide back, then, lift off. The pressure switch is located on the right-hand side of the washer in the rear. It is a round plastic device with electrical connections and a plastic air hose attached. Verify the electrical connections are intact, and the air hose is attached and not cracked or leaking.

To access the Central Control Unit (CCU) – with the top panel of the washer removed, the CCU is located directly behind, and just above the rear of the wash tub. There should be a tech sheet directly behind the lower panel or attached to one of the interior cabinet walls. Please refer to this sheet to learn how to perform diagnostics and to verify the wire connections at the CCU. In addition, the tech sheet will also assist in how to locate the components mentioned, and the specific measurements required determining if the components are good or bad.



“F21” (AKA SD) is a Long (SLOW) Drain error (LD). If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

Posted on Sep 11, 2010

oldTech2332
  • 2341 Answers

SOURCE: He2 plus front load washer

Hello,

If you found a blockage in the pump screen restricting the drainage and it now drains fine but F21 is still there,the error code can be cleared by pushing the PAUSE/CANCEL 2 times within 2 seconds.
If after clearing the error code if it returns on the next wash cycle the pump will need to be replaced.

I hope this has helped you resolve your washer troubles,
Gene

Posted on Aug 05, 2011

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F21 ERROR CODE


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You can even read the owner's manual. It ?ƒten has good information in it.

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I have a whirlpool washer & dryer Duet and my washer keeps getting an error code F21 and recently got F28. I had some work done in the laundry area which caused the washer to be moved and then put...


https://www.whirlpool.com/webapp/wcs/stores/servlet/OCManualsLiteratureSearchView?catalogId=10561&langId=-1&storeId=10211&krypto=5QgxQhneFliXuEuX564wSQ%3D%3D&ddkey=http:AjaxMiniWishListView

Above find a link to your Manual and below find a link to a Video which can assist you in fixing the F21 Error Code

The F28 Error Code could Just be a Fluke But it is supposed to mean that there is no water entering so to be sure before running another load be sure hoses are connected and turned on.

Thumbs up if Helpful and Feedback is Appreciated!!!

Jun 17, 2011 | Whirlpool Duet GHW9150P Front Load Washer

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Whats f21 mean?? a new belt??


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Whirlpool Duet washer, that indicates the F21 error means an excessive drain time, the belt is a non-factor.


If you follow the link to my solution to this error you should be fixed up in no time.

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry.

Regards,

Macmarkus :)

May 05, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

What does F21 mean on the digital screen?


Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


Daniel

Jan 01, 2011 | Kenmore Elite 45986 Front Load Washer

1 Answer

Keeps on coding F21 - we have adjusted the hose several times but still seems to be giving us problems


Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


Daniel

Jan 01, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

I am getting error code F21


hi there,

the F21 error means the communication between the touchpad and the control board behind it.

here is what you do:

unplug the washer
check the wiring harness betweeen the control board and the touchpad
make sure there is no corrosion on any connectors on the control board
check for any obvious burns or kinks on the control board & harness
if all of the above checks out okay, i would start by replacing the keypad first

let me know how it turns out.

Sep 30, 2008 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F21 error code on a Kenmore HE2 front load washer


Unscrew the pump, there is probably objects in the pump, I get that error every month or so, I find coins in my pump all the time, if too much stuff gets in there the code F21 or sometimes SD comes up.

Jul 24, 2008 | Washing Machines

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