Question about Brother MFC-8460N All-In-One Printer

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It says there is a document jam and to clear scanner but there is not paper in the machine. What do I do?

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Posted on Nov 09, 2010

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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

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If paper jams inside the Automatic Document Feeder, clear the jam as follows:

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  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

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  2. If the paper is stuck inside, turn off the Epson Stylus CX.

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  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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  3. Press OK to clear any messages on the display screen.

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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
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  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
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For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
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If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
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  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
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Clearing Paper Jams
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To reduce the number of paper jams, smooth and straighten the
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2 Answers

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you cannot clear this unless there is still a presence of paper inside the machine.

or you can open and close your machine once you are cleared of any paper jammed, be sure not to leave and removed all residual paper in the paper path, the tiny sensor would recognize any sort of this and thus make your machine unoperable.

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Hey I figured it out. On the top where you insert paper into the automatic document feeder you will notice a small switch. When paper is set in the tray the switch is pressed down. I noticed on mine that the switch had become stuck down. I just used a small push-pin and popped it up. Error message went away.

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1 Answer

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Check again, this time with a torch and tweezers! It sounds like a very tiny jam so very small it may have been missed. Open up cover and check inside everywhere. Good luck.

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