Question about HP Photosmart C7250 All-In-One Thermal Printer

1 Answer

My hp c7250 gives me an ink system failure Oxc18a0406 message. is there any way that I can service it myself?

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  • HP Master
  • 7,733 Answers

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (my hp c7250 gives me - c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Nov 09, 2010

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2 Answers

Hp photosmart c7250 ink system failure


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

Mar 03, 2010 | HP Photosmart C7250 All-In-One Thermal...

1 Answer

Printer error oxc18a0406


Hi,

Kindly do the following steps to resolve the issue:

A. Press and hold the "*" key.

B. Press the "#" key and release both keys.Display should say "Enter Special Key Combo"

C. Press and release in sequence the "1", "2" and "3" buttons.

D. Press and release the right arrow button until the display says "System Configuration Menu".

E. Press and release the "OK" button.

F. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status".

G. Press and release the "OK" button.

H. Display should say "Hardware failure status: Clear. Press OK to clear".

I. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".

J. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

K. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

L. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.

M. urn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. If it didn't it's ok.

N. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.


Hope this helps.

Thank you for using FixYa.

Feb 06, 2010 | HP Photosmart 8250 InkJet Printer

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