Question about Thermador SC302T Electric Double Oven

1 Answer

My Thermador SC301T oven has following problem: Did the self-cleaning cycle. Upon completion (well not sure it completed what it was doing) kept getting an F7 error reading...could not get it to go away. Turned off breaker box - turned on (have done a few times now). The oven is LOCKED and thus can't open the door. How do I clear the lock that is on it and get it to operate again?

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Thermador Master
  • 2,605 Answers

Hello, I just saw you actually had created your own post, but not until after I had replied to your question from an earlier post of mine. This is how I replied...

Unfortunately the only way I know to open the oven door when in the lock position and it is inactive is a clothes hanger method. With the odd exception of resetting the house breaker which initiates the start-up watch-dog sequence...this rarely works, though it's worth a try.

This of course is an exercise in patience as it will most often take many attempts to pull the lock to the right while pulling the door forward at the right moment so it opens.

I can possibly provide the service manual, however it is too large to attach here so you'd need to provide an email address I can send it as an attachment.

I'll watch for your reply. Please confirm your model number as they are not all the same and the service guides vary depending on the model number.

Regards,

Macmarkus :)

Posted on Nov 09, 2010

  • 7 more comments 
  • Mark MacDonald
    Mark MacDonald Nov 09, 2010

    Hope it's not too late, I should have said "pull the lock latch to the left" duh, sorry it's been a long day.

    Macmarkus :)

  • dano3250 Nov 09, 2010

    I was so frustrated that I called Thermador........they gave me another 1-800 # for a possible recall on the unit.....and low and behold - there is!! We have model #SC301T. From what I understand the unit "overheats" while self-cleaning and then basically goes crazy with the F7 error code that you can't get to stop!!
    In the past we've already had the relay board and display head replaced (more than once!!) so not exactly sure if it is possibly the same parts that will be replaced or something else. It has always done this while self-cleaning - makes you not want to clean ;-)
    If you could email us the manual it would be greatly appreciated!!
    ds-miller@comcast.net

  • Mark MacDonald
    Mark MacDonald Nov 09, 2010

    Sure thing, I won't be able to send it until tomorrow since I don't have access to my PC right now. Yes many of them had reworks to the display head and control which also included harness, but it depended on serial mumber of the "SC" series ovens.

    Talk to you tomorrow.

    Regards,

    Macmarkus :)

  • dano3250 Nov 10, 2010

    Called the authorized repair company....have to order the part. Called back and said that being the oven is still locked it must be something else - oh well, of course!!! Now am not sure what to do!!

  • Mark MacDonald
    Mark MacDonald Nov 10, 2010

    Hi Dano,



    As I mentioned previously the door must get unlocked really before you can move forward since the lock and the hi-limit are place in behind the grill.



    You'll likely have to try bending a metal coat hanger to pull it to the left while pulling forward on the door at just the right time.



    The oven will likely need to be pull forward slightly and that too requires the door being opened since the screws holding the oven in place are typically located along the frame down the sides of the door opening.



    If you're lucky you will be able to reach the hi-limit to reset it via the grill removal...again only once the door is opened.



    That should be pretty clear in the service manual I sent you via the email attachment on page 38 which essentially illustrates this below...you may need to zoom in, but it is in the manual.








    I'll watch your post for the progress and see if you require further assistance, good luck.



    Regards,



    Macmarkus :)

  • dano3250 Nov 11, 2010

    Called Thermador again in pure frustration......then they decided that this particular unit is NOT a recalled unit. After some negotiating I got them to agree to send an authorized tech to diagnose the problem - at their cost ;-)
    The tech and I finally got it unlocked...........long story short now it does not operate at all!! The tech was on the phone with Thermador and they don't know either. We've had the realy board replaced 3 tmes - they "think" it could be that again - no guarantee of course. Tech is curious why the relay board keeps going out - me too!!!
    Another glitch - called Thermador to order it - the part is discontinued (probably because it never work - my sarcasim only; so, what to do now????? Thermador DOES NOT CARE!

  • Mark MacDonald
    Mark MacDonald Nov 11, 2010

    Hello again,



    I just saw your post and the steps you've taken thus far. I just want to clarify a statement you made..."The tech and I finally got it unlocked...........long story short now it does not operate at all!! "



    Does this mean everything is completely dead ( no display and therefore no function ) or it does display but does not respond to any command...these are big differences and very important in the diagnosis.



    Also do you know if the tech checked the switches on the lock upon opening the door ? It looks like this image here...










    The other issue is the info you where given, specifically..." Another glitch - called Thermador to order it - the part is discontinued " I have that control on hand (but I'd need you to reply with the answer to my first inquiries above)



    I'd be cautious and try to rule out simpler and less expensive components before changing this control, but I'm also at quite a disadvantage not knowing what's been done.



    I can tell you how to check the lock switches easy enough...but again this may be an exercise in futility if this has been done.



    Oh well, this how regardless. You may need to zoom it in. It is also located on page 50 of the manual I sent.













    For the latch motor...






    Hope this helps, but I'll watch for your reply regarding details of where you're at. I have most of these parts should you require them.





    Good luck.



    Regards,



    Macmarkus :)


  • Mark MacDonald
    Mark MacDonald Nov 11, 2010

    Let me try that again..my images didn't appear for whatever reason. If it fails this time just refer to pg.50 of the service manual I sent you.











    For the latch motor...







    Macmarkus :)


  • dano3250 Nov 12, 2010

    The display board is lit. Everything works (including the interior light) EXCEPT the bake and broil function. It displays (i.e. it displays "bake, preheat, on") and then it clicks like it is trying to turn on and then clicks again in a few seconds but after that nothing occurs. One other thing that we don't believe is correct is the timer. It clicks own on time and at 60 seconds beeps once. When it gets t the end of the time it beeps 4 times - I believe previously it continued to beep until you turned it off.

    The tech seemed to have check the switches, etc. once we got it unlatched. He talked about a tod (?), etc.

    What do you think? I too do not want to order a part that isn't going to fix it either.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Thermador SC301T oven, the ribbon needs to be replaced


Fixya is unable to recommend parts sources.

Jul 31, 2017 | Thermador Ovens

1 Answer

I used the self clean on my oven the other day ...now when i go to use it all it does is the self clean light just blinks ...what do you suggest...


Did you let the self clean complete its cycle or did you interrupt it so it couldn't complete it?

If you can get it back into the self clean cycle, then let it complete a full cycle before shutting it off.

Jun 06, 2011 | Ovens

1 Answer

What is error code F34 on the thermadore built in double oven


If your Thermador was manufactured between 2004 and 2007, this may be due to a recall issue. I kept getting this error on my Thermador wall oven when I would run the self-cleaning feature, and when heating it over 375 degrees. After doing some research, I discovered that my oven was recalled. Apparently there are gaps in the insulation which could cause a fire. You can find out more on the Thermador website: http://www.thermador.com/safety-notices/7_oven-safety-recall-notice-expanded

Oct 15, 2010 | Ovens

1 Answer

I bought a used 27" Thermadore double oven off Craigslist. (Loves me some Craigslist.) SS, convection, electric. Sticker on side indicates it was manufactured in 2001. I can't find the tag with model...


If Thermador kept the tag information in the same place, look at the bottom of or just below the control panel (front left hand side of the control panel (when facing the oven) where the cabinet curves).

The oven cleaners can damage the finish and parts of the self-clean oven. The damage may cause the oven to fail sooner than it would otherwise.

If you have a small spill that you want to clean without using the self-clean cycle, on a painted surface, use soapy water or Fantastick or Formula 409 applied to a clean sponge or paper towel and then wipe clean. If the spill is on a porcelain surface, wait until the oven is cool and use Bon-Ami or Soft Scrub on a clean sponge. Then rinse clean. For stubborn dirt, use a soap filled pad.

I hope this helps.

Cindy Wells
(Thermador has manuals on their website: http://www.thermador.com/SupportCenter/DocumentDisplay.aspx?menu_id=27&menulevel=0302&cat_id=687 )

Aug 05, 2010 | Ovens

1 Answer

Oven door remains locked after self-cleaning


Hi,
Cycling the power off and then on again will sometimes reset it...often you will have to call the customer service number to get the steps to take to unlock that...

Also check out this tip...

http://www.fixya.com/support/r3969401-self_cleaning_oven_problem

heatman101

Apr 27, 2010 | Thermador SC302T Electric Double Oven

1 Answer

How do I use the self cleaning option for my oven?


First remove the rack, because the extreme heat will tarnish the racks and the shinny coating will will no longer be there, press the cleaning button, and leave it this cycle will take approx.. 3-1/2 to 4- hours to clean and cool down will take another hour, it will tell you that it is cooling and also the the cleaning is complete. so let the cycle complete and all you will need to do is wipe off some residue once it is complete.

Nov 14, 2009 | GE Ovens

1 Answer

I need to self- clean my Thermador convection oven


hi,

here is the manual for your oven try to follow them and make them as your guide enjoy..
click on this site..
http://specs.retaildeck.com/CACHE/FILE2202.PDF

thank you,

please don't forget to rate our answers.

Feb 19, 2009 | Thermador C272 Electric Double Oven

1 Answer

Thermador SM272 - Oven not heating after self clean cycle


Your repairman might be right but I would have checked the main heating element first for this reason: The self-clean cycle uses that same element as you need for the oven but is allowed to rise to a much higher temperature (~ 900-950 degrees) during the cleaning cycle and it may have self-destructed. Since your problem started after the cleaning cycle, I would have checked the element for continuity first.   

Sep 23, 2008 | Thermador Professional Series PO301...

1 Answer

Whirlpool RF367LXS Ceramic Glass Range not working


Almost every time I run the SELF CLEAN cycle on my Whirlpool Self Cleaning range, it fails to function after completing the self clean cycle, even though it completes the cycle of cleaning and unlocks the door. What I do to solve the problem, I power off the BREAKER for the range at the main electrical panel in the house and wait 30 seconds, then power on....and the whole system works just fine until the next time I clean it. This has been a problem from the beginning. My theory is that the electronics get heated up and, like a computer, the system stalls out and needs a complete hard reboot. Good luck!

Feb 02, 2008 | Ovens

Not finding what you are looking for?

Open Questions:

See all Thermador SC302T Electric Double Oven Questions

Thermador SC302T Electric Double Oven Logo

976 people viewed this question

Ask a Question

Usually answered in minutes!

Top Thermador Ovens Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

 Fix Your Board
Fix Your Board

Level 3 Expert

310 Answers

yadayada
yadayada

Level 3 Expert

76070 Answers

Are you a Thermador Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...