We use the Ricoh Aficio 2015 and since the electritions left this morning (after switching off electricity for an hour) we have lost the Fax and Scanner functions. Even in the menu the system setting/gereral features there is no areas to adjust any settings for them. Last week there was!
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: Ricoh Aficio 2015
Does your machine have a document feeder on it? If so, turn off and unplug the machine from the wall, and check in back of the machine to see if the feeder is plugged into the unit properly. Try reseating the document feeder plug to ensure good contact. Plug the machine back into the wall and turn it on. If it detects the document feeder, fax and scan functions should be restored.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
the main part of the kit is a dimm card. the dimm has the fax/scan/print stored on it. the problem adding this to your machine is drivers, only twain scanning, no scan to folerd, no internet faxing, no winodws 7 drivers. if you get a whole kit you need to add the fax pcb and also get the nic for it to scan properly. good luck
It is a scanner problem....could be lamp, lens defect, or as simple as the lamp, and lirrors undeer the glass being very dirty, because the code refers to the 'white level"....a calibration that the machine does when switched on. It could be as simple as, the white plate which is underneath the left scale (beside the main contact glass) is dirty (or missing). Try cleaning this (2 screws), and while you're at it, try removing the main contact glass (3 more screws)and cleaning it as well as the scanner bulb, and mirrors (slide scanner to the right with the machine unplugged). Good Luck
I do not recognize either of these codes (187 or 387) as part of the Aficio 2015 error list.
If the code is displayed on the screen, physically TURN OFF the copier with the main switch (red switch), wait 10 seconds and turn it back on. If it's an erroneous error, this should reset the error code. NOTE: THE ERROR CODE MUST BE DISPLAYED FOR THIS TO WORK.