Question about IBM NetVista PC Desktop

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Am using Win XP When I turn the pc on with recovery disk inserted the Press Any Key to boot from cd" screen comes up but pressing any key does not get a response then it continues on to the sign in screen. Then the screen " The copy of windows muat be activated with microsoft before you can log on" "do you want to activate windows now?" "Yes" "No" But neither mouse nor keyboard will work

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OK! Lets troubleshoot this together.

First thing we want to do is verify that your keyboard & mouse and plugged into the correct places and are powered up and able to work.

Turn your computer on and look at your keyboard and tell me if any lights are on to show that it has power and is operational.

Watch the keyboard lights until the computer gets to the login page and tell me if the lights come on and stay on? Or do the lights turn on for a moment and then turn off again?

If you do not see any lights, please clarify if there are NO LIGHTS on your style of keyboard or if there are lights but they are not lighting up.

If your keyboard has lights and they are not lighting up at all, then turn off the computer and unplug the mouse and keyboard and swap them around. Then turn the computer on again and tell me if the lights come on and the mouse and keyboard become operational.

Once we verify this we can continue to the next step of troubleshooting. Please report what you find and I will help you solve this.

Posted on Nov 08, 2010

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There particular machines are picky about what type of keyboard/mouse to use... Ususally, a USB keyboard and mouse will not work before windows loads. When windows loads, it loads the neccessary driver for them and then they work just fine. However, your activation problem seems to be stopping that process. If you are in fact using a USB mouse/keyboard, switch to a ps/2 type. If you are using ps/2 type, you may have a bad ps/2 controller. In that case switch to USB type mouse/keyboard. But remember, NetVistas are picky about what USB types work before windows loads. So, it may not work.

p.s. When plugging or unplugging a ps/2 type mouse or keyboard, make sure the pc is powered off. Otherwise, damage to the ps/2 controller may result.

Posted on Nov 08, 2010

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