Question about IBM NetVista PC Desktop
OK! Lets troubleshoot this together.
First thing we want to do is verify that your keyboard & mouse and plugged into the correct places and are powered up and able to work.
Turn your computer on and look at your keyboard and tell me if any lights are on to show that it has power and is operational.
Watch the keyboard lights until the computer gets to the login page and tell me if the lights come on and stay on? Or do the lights turn on for a moment and then turn off again?
If you do not see any lights, please clarify if there are NO LIGHTS on your style of keyboard or if there are lights but they are not lighting up.
If your keyboard has lights and they are not lighting up at all, then turn off the computer and unplug the mouse and keyboard and swap them around. Then turn the computer on again and tell me if the lights come on and the mouse and keyboard become operational.
Once we verify this we can continue to the next step of troubleshooting. Please report what you find and I will help you solve this.
Posted on Nov 08, 2010
There particular machines are picky about what type of keyboard/mouse to use... Ususally, a USB keyboard and mouse will not work before windows loads. When windows loads, it loads the neccessary driver for them and then they work just fine. However, your activation problem seems to be stopping that process. If you are in fact using a USB mouse/keyboard, switch to a ps/2 type. If you are using ps/2 type, you may have a bad ps/2 controller. In that case switch to USB type mouse/keyboard. But remember, NetVistas are picky about what USB types work before windows loads. So, it may not work.
p.s. When plugging or unplugging a ps/2 type mouse or keyboard, make sure the pc is powered off. Otherwise, damage to the ps/2 controller may result.
Posted on Nov 08, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Mar 10, 2014 | Computers & Internet
Dec 09, 2012 | HP DC7100 PC Desktop
Jul 14, 2011 | Dell Inspiron 1525 Notebook
Feb 23, 2011 | Computers & Internet
May 04, 2010 | Microsoft Windows XP Professional SP2
Oct 12, 2009 | HP Mini 1000 Netbook
Jan 11, 2009 | Microsoft Streets and Trips 2008 for PC
Jul 04, 2008 | Computers & Internet
Apr 28, 2008 | Dell Dimension 4500 PC Desktop
Dec 30, 2007 | Computers & Internet
350 people viewed this question
Usually answered in minutes!