Question about Epson Stylus CX6400 All-In-One InkJet Printer

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Scanner not responsive. You can choose to have the document scanned to your PC but nothing happens and either location.

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Hi, we need to check first if this issue is caused by the scanner it self or by the scanner driver. Please try the following to check if your scanner is physically functioning or not:

Basic Copying
1. Open the scanner lid.
2. Place your document face-down on the glass. Move your document about 0.1 inch from the top and side edge so your entire document is scanned.
3. Close the scanner lid.
4. Be sure the COPY button is lit. The default copy settings are displayed on the control panel.
5. Press the Color Copy button (for color copies) or B&W Copy button (for black and white copies). Your document is scanned and then printed.
Note: Depending on the copy settings chosen, your copied image size may not be the exact same size as your original.
If the image was successfully copied please uninstall the scanner driverm download the latest driver in http://support.epson.com and install it. Try scanning.

If the issue still present we will need to ensure the scanner is being recognized correctly. Have you had any other scanners installed on the computer previously? We would suggest checking the DEVICE MANAGER for any conflicts.

Get to the Device Manager by:
1. Right-Clicking on MY COMPUTER
2. Left-click on PROPERTIES.
3. Click on the HARDWARE tab, then DEVICE MANAGER.
In the Device Manager please for the following:
1. Any yellow or red X's, question marks or exclamation marks.
2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT.

To scan in paint:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FROM SCANNER OR CAMERA.
3. Choose COLOR PHOTO.
4. Scan.

It is also possible your Windows Image Acquisition (WIA) service is not started.

To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

Tirzo

Posted on Jun 16, 2008

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Posted on Jan 02, 2017

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How to get scanner to attach to e mail


Operate the scanner from the computer not the printer.
Have you loaded the MP Navigator progam from the cd supplied with the printer?
If not, do that first and then follow the steps below.
Double click MP Navigator icon on desktop.
Choose "custom scan with one click "
Save to pc. (" attach to email "only works on windows mail)
Open saved location and rename.
Write your email & click on insert drop down box
Click on "pictures inline "
Open pictures.
Open MP Navigator folder
Choose scanned item by name
Click on open box
Scan will appear under the text in your email.

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You need to have a pdf-handling application installed on your computer. At least you should have Acrobat Reader. There are several pdf handling applications on the web. Google pdf. (pdf Architect, pdfTK, pdfBulider etc.)

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How do i get my scanner to operate - I put a piece of paper on the glass - hit the scan button - then nothing happens - the printer says " PC scan standby" . What do I do next ? Do i need to...


1. Install the MP Navigator EXsoftware located on the disc that came with the printer.
2. Go to Start > Programs > Canon Utilities > MP Navigator EX > MP Navigator EX.
3. Select Photos/Documents or Stack of Documents.
4. If Photos/Documents was selected, open the top of the scanner and place the document you wish to scan on the glass with the top facing to the left. If Stack of Documents was selected, flip the plastic tray open on the top of the printer and place the stack of papers in the tray.
5. Select the Document Type in the left pane, then click the Scan button.
6. The scanning process should start. When it's finished, select Save to save the document(s) as a JPEG, or select Save as PDF to save it in PDF format.

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Scan to email


  1. Place the document that is going to be scanned face down on the scanner. Press the "Scan" button that can be located on the scanner. Another way to perform a scan is to click on "Start," then go to "All Programs." Move the mouse pointer up to "Accessories." Go down to "Scanner and Camera Wizard."

  2. Click on "Scanner and Camera Wizard." Click "Next." You will be asked to choose a preference. Choose a preference, then click on "Preview" to preview the document.

  3. Click on "Next" after previewing. Type a picture name and the destination where you want to save it. Click on "Next." The document will start to scan. Click "Finish" to complete the scan.

  4. Go to your email account. Click "Compose" to start a new email. Look for "Attach File" and click on the "Browse" button across from it. The "Choose File" window will open up.

  5. Go to the destination where you saved the scanned document. Choose the name of the scanned document. Click on it to open up the file, then click on "Open."

  6. Add the necessary information in the subject line and the body of the email. Click on "Send" to complete the process. The document will be sent as an attachment file.

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1 Answer

I have never scanned a document before. How do I do it? I press scan and nothing at all happens


Hi Briggs,
Firstly make sure HP Photosmart 3.5 is installed: The link the manufacturer is here: http://www.hp.com/united-states/consumer/digital_photography/free/software/index_ww_eng.html
After Install: 1: Open HP photosmart .
2: Click "Get images."
3: Choose "From Scanner."
4:. Select your scanner.
5: Choose your prefered settings for the scan. (e.g black and white, size.. etc)
6: Then click Scan.

It will be scanned to WIN XP: Desktop or WIN 7: Libraries\Documents VISTA:My Documents.
Let me know if you need anymore help. =)

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1 Answer

How do i scan to email


Hi,

1.Place the document that is going to be scanned face down on the scanner. Press the "Scan" button that can be located on the scanner. Another way to perform a scan is to click on "Start," then go to "All Programs." Move the mouse pointer up to "Accessories." Go down to "Scanner and Camera Wizard."


2.Click on "Scanner and Camera Wizard." Click "Next." You will be asked to choose a preference. Choose a preference, then click on "Preview" to preview the document.


3.Click on "Next" after previewing. Type a picture name and the destination where you want to save it. Click on "Next." The document will start to scan. Click "Finish" to complete the scan.


4.Go to your email account. Click "Compose" to start a new email. Look for "Attach File" and click on the "Browse" button across from it. The "Choose File" window will open up.


5.Go to the destination where you saved the scanned document. Choose the name of the scanned document. Click on it to open up the file, then click on "Open."


6.Add the necessary information in the subject line and the body of the email. Click on "Send" to complete the process. The document will be sent as an attachment file.

Nov 17, 2010 | Computers & Internet

1 Answer

How do I use the scanner on my printer? I push the scanner button and nothing happens.


You have to configure the scanner utility in the printers software that is installed in your computer in order to use the scan button and send the command from the printer to the computer.

This is completely different then using the scan option by accessing it in your computer and sending the signal to scan from computer to printer.

Lets try using the computer to printer option first as its easier.

Go to "start" on the bottom left side of your computer screen

Slide up to programs and locate your Canon Pixma software and open it.

Choose the "Scan" option and hit "ok". Then just follow the prompts.

If its the first time using the scanner option, the software may ask you to confirm your choices for the default when choosing picture or documents. In general the software already has the default choices that are best for your machine in these areas. So just leave them alone and confirm them to continue on and use your scanner.

If this does not work for you or other issues come up while trying these instructions please clarify them and I will help you until able to scan right now.

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1.From "My Computer" right click the appropriate Brother FAX, MFC or DCP machine.
2.Select Get picture using Scanner Wizard.

3.Click "Next" at the welcome screen.

4.Select the save options that you require and click "Next".

5.The Wizard will now start to scan using the settings you specified.

6. Select the "Nothing. I'm finished working with these pictures" and click "Next".
The images will then be saved to the the location that you specified in step 4.

later you can attach the scanned file to your outlook express.

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How do i scan a document and then email it


If you haven't done so, install the cd that comes with the HP Officejet package. Once correctly install, you should go to "All Programs" and locate "HP Solution Center" Click on HP Solution Center, click "Settings", click "Scan settings and preferences", choose either "scan document" or "scan picture" If word document then under File type: locate "PDF(*.pdf) If document is a picture then under File type: locate "JPEG image(*.jpg), click ok. Step 2 Choose between Scan Picture or Scan Document, click accept Step 3 your file is locate under "My scan" Hope that helps

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When pressing scanner to computer button nothing happens


To scan a document, please follow the steps given below:

1. Go to "Start," "All Programs," Lexmark 2500 series, "Lexmark Imaging Studio."
2. Click on "Scan," "Save edit or share."
3. Under "What are you scanning" choose the option as "photo," "several photo" or "documents."
4. Select the location to save as my pictures or other folder on your computer.
5. Click on "start" to scan.

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