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The water is freezing in the chute coming down to the ice maker from the water line before it can get into the ice slots. what could be causing that ????

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Sometimes water molecules will gather there over time and eventually will bulid up. chances are you have a plastic chute and those tend to gather ice easy opposed to the rubber ones. Either way, if you pull the chute out from the back of the refrigerator and clear the ice out you'll be back in business.

Posted on Nov 08, 2010

  • tpmiller88 Nov 16, 2010

    We are having the same issue... We have defrosted the freezer and cleaned it all, but it starts to freeze as soon as its coming out. Is there a fix to this? Its only a few droplets that start to freeze. Should it be cleaned with something?? Alcohol? or could the freezer temp have something to do with it??

  • Jason Kennidy
    Jason Kennidy Nov 16, 2010

    Some models have what they call afill tube heater that actually goes around the tube, if its metal, to keep this from happening. I would call the manufacturer and see if this option is available. Also, if the problem persist, the water valve may not be closing properly after it fills the ice maker causing excess water to come up therefor freezing in the line. This is not a common problem problem but is a possiblity.

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To make sure I am understanding you correctly, are you saying that after a normal fill, water continues to drip into the ice maker and freezes in the fill chute?? If yes, than replace the water valve.

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does the flap shut all the way? Sounds like you are drawing moisture from the chute. The flapper should seat so that no air is being drawn in. I have seen a number of these Kenmore where the pin and spring retainer has broken off from the dispensor housing causing this problem. They use to replace the whole freezer door because the dispensor housing is not a servicable part. They have now come out with a kit to address this problem. This is not a fun job for a first timer. You may want to contact Kenmore and inquire about the aforementioned. If this is your case, there is a good chance they will cover it.

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Tip

What to do if your ice maker stops working


Many refrigerators now come with built-in ice makers. Ice makers are very convenient, but occasionally they'll develop problems. Why pay a repairman to come out if the fix is easy and you can do it yourself?

Here are some tips for fixing an ice maker that stopped working.

- Check the on/off switch

Freezers with automatic ice makers have a switch that is used to turn the ice-making feature on or off. This switch is typically a rod above the ice box; when it's lowered, the ice maker is on, and when it's raised the ice maker is off. If the ice box fills up with ice, the ice can force the rod up, turning off the ice maker. Check this bar to be sure it is in the lowered position.

- Check if the auger or chute is clogged

Your ice maker has a chute where the ice falls from the freezer into the external tray (where a glass is placed). There is also an auger inside the freezer that rotates to drive the ice forward from the ice box into the chute. Check the chute for large chunks of ice that may be clogging it up, and check the auger for ice cubes or chunks that might have gotten wedged between the auger and the freezer, causing the auger to be unable to rotate.

- Check the water line

If you still haven't found the problem, check the water line leading into the freezer. This water line has its own valve. Make sure the valve is open, allowing water into the freezer to create the ice.

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