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I have a Western Digital external hard drive (MyPassport Elite) and it has stopped recognising it. I recently got a new laptop with Windows 7 after my last one with vista broke. It worked fine for the first two days and now it won't let me access my files. When I plug it in, no lights appear but the disk inside is spinning, then it stops spinning and the lights start to flash and at this point it is recognised on my laptop but I can't access it to get my files.

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  • oliviathom Nov 08, 2010

    I just tried it with the original cable and the problem is persisting. I've been using a different cable for months with no problems and the original cable provided doesn't always work (which is why I changed cables).

    Thanks for your solution though!

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Make sure you're using the cable supplied. I have a Passport Drive that came with a 6" cable which I found to be too short. When I used a longer cable (and of an unknown quality) I started having intermittent read / write faults. I had the drive replaced by the store the next day. I started having the exact same issue with the new drive as well. I was told by the store manager when I tried to return the second drive that I should use the supplied cable, and when I did - it worked flawlessly.

Make sure your power supply (if yours included one) is connected too. Hopefully, the will solve your problem - good luck!

Posted on Nov 08, 2010

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