Question about Apogee XHD Expansion Card for Pro Tools HD and ADDA16X Expansion Module

2 Answers

Hi,I was trying to configure my Rosetta 800 with X-HD card inside protools.Normally I work with a 192 digital,but the Hardware Setup only has recognize the rosetta the first times,actually protools don't see the rosetta in the Hardware setup,I have already installed the last firmware version,but can not get rosetta signal,can you help me please.Thank you and best regards

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  • 3 more comments 
  • Protools has seen the card the first time that I connected.but did not let me set it up, now turn on protools and is not detected the card, and thus can not see it

  • I've seen in several forums that this problem has happened to many users of X-HD card for Apogee, but no write forum solution.

  • Basically it is a communication problem of the rosetta 800 with protools, due to the X-HD cardhttp://duc.digidesign.com/showthread.php...

  • So if I have no solutions can send me my money back

  • please I know there are solutions to my configuration problems between the apogee X-HD card and the 192 digital in protools 8 because I write it,can somebody help me?

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2 Answers

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Hi, Try do the following:
1) Uninstall all Hardware & Software related to the issue.
2)
USING THIS MANUAL
In this manual, "parameters" are defined as the characteristics of operation, such as
CLOCK SOURCE or AES format, and are capitalized in this manner : CLOCK SOURCE.
"Values" are defined as the choices available for each parameter - for example, the parameter CLOCK SOURCE has the values INTernal,WC and INPUT Values are italicized in this manner: S/PDIF.
"Settings" are defined as the entire set of parameters and values.
When physical controls such as buttons or switches are referred to in the text,
they are highlighted in this manner: DOWN.
RESET
To reset the AD-16X, power up the unit while pressing the DOWN button. This provides a quick method to return to factory default settings when exploring the unit's functionality and capabilities. When reset, the conversion level is set so a +4 dBu analog input results in a -16 dBFs digital output.
QUICKSTART
Follow these simple steps to get started quickly:
1) Connect an AC input and the desired analog inputs and digital outputs to the AD-16X's rear panel.
2) Reset the AD-16X by powering up the unit while pressing the DOWN button.
3) Once the AD-16X has booted up, the CLOCK SOURCE will default to INTernal and the SAMPLE RATE will default to 44.1kHz.
4) If lock to an external word clock is desired, press the DOWN button until the WC lights .
5) To change to another sample rate (if CLOCK SOURCE is set to INTernal), press the NEXT button until the Sample Rate Display flashes, then press either the UP or DOWN buttons to select the desired sample rate.
6) In the clock window, verify that the desired sample rate is indicated and the"Lock Exclamation Point" is lit. If an X-Option card is installed, the AD-16X may be set in an Advanced Option routing configuration; please see page 9 for details.
3) Click on this link to Download the User Manual and Go To Page 9.
http://support.apogeedigital.com/assets/documentation/ad16x_usersguide.pdf

4) Click on this link to Download/Install All the CURRENT UPDATES for EACH SOFTWARE PROGRAM. Be sure to follow Installation Instructions.
http://www.apogeedigital.com/downloads.php

Posted on Nov 09, 2010

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So wait, Protools does see the Rosetta device, or it does not? It sounds like the computer at least saw the device if you updated the firmware, correct?

Please clarify a bit here... I read your question 4 times and still can't make heads or tails of it really... does protools see the rosetta but just can't read the signal, or it does not see it?

Thanks,
Tim

Posted on Nov 08, 2010

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Yes I am seeing that is a known issue with the hardware, unfortunately there is no workaround for it... They are working on a ProTools update to support it, but it will be some time for that.

    I am so sorry about that..

    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Yes you are eligible for a refund, just write in to the site at premium.support@fixya.com and they can get you refunded.

    Thanks
    Tim

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