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Samsung blue ray updated and now this language menu comes up but will not let me select one the languages.. And I can't use Netflix or anything.

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  • Julia Rodriguez Nov 08, 2010

    Thank you for the help.. The model is BD-P 1600.. Just did what to said and nothing.

    Julia

  • Julia Rodriguez Nov 08, 2010

    Thanks for helping. The model is BD-P 1600. Did as you said but did not work.

    Julia

  • Julia Rodriguez Nov 08, 2010

    So when It comes on it's shows Blockbuster, Netflix so on. This uploading light and sound comes on whichis normal then the sign comes on.

    J

  • Julia Rodriguez Nov 08, 2010

    When I turn it on and it boots up that is he sign on I'm talking about. . And I can't exit until I turn off the blue ray.. And the botoms on the blue ray don't do anything.

    J

  • Julia Rodriguez Nov 09, 2010

    Thank you so much for all you help.

    Julia

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  • 2,777 Answers

So it has a menu stuck on the screen and no buttons do anything? Try turning off the player, then unplugging it for at least 5 minutes straight, then plug it back in. Turn it on... same result, or does it work now?

Please let me know, just reply to my answer and I can help. Also what is the model # of the player in question, that would be helpful.

Thanks so much, just reply and I will get right on it!

Tim

Posted on Nov 08, 2010

  • 1 more comment 
  • Tim Grayson
    Tim Grayson Nov 08, 2010

    So right when you turn it on the menu pops up on the screen and you can't exit out of it, or select any options, is that correct?

    Thanks
    Tim

  • Tim Grayson
    Tim Grayson Nov 08, 2010

    Ok and the sign you are talking about that's the language menu? And no buttons you hit do anything? What about buttons on the actual blu ray player itself, something should move around that menu.... or let you exit out of it.

    Let me know, is that the SIGN you mean, and do any buttons react?

    Tim

  • Tim Grayson
    Tim Grayson Nov 09, 2010

    Ok unfortunately your blu ray player software was corrupted by the update somehow. You will need to contact Samsung for service on this unit, it should be free since their software update messed it up. Call them at 1-800-726-7864 and they will help you fix it up.

    I am so sorry you experienced this, it definitely should not happen :(.

    Thanks
    Tim

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