ZUNE ERROR CODE C101A23C - Microsoft Audio Players & Recorders

The error code 0x80070643 is related to Windows Updates (here, updates for Framework), therefore I suppose that your computer is not up to date and that the Zune Software is having problems to be installed due that.



So, for resolving this issue, there are two steps that I'd suggest you to follow:
- Install the Windows Updates needed as described in this article: http://support.microsoft.com/kb/976982
- Download the FULL Installation package for Zune Software and install it: http://go.microsoft.com/fwlink/?LinkID=206980

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"
if this doesnt work you have some serious issue. Contact customer support

Hi if you have done this 7 times the HD is bad and will need to be replaced. I fun into this all the time with the Zune players.



If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

One of two solutions to try

First, hold back arrow button and up on the touch pad (non-touch screen version) until it resets, then try to sync again.

If no go...

Next, connect the device to a true 2.0 usb port, try not to use any usb ports on your monitor or keyboard, connect the Zune directly to your PC and then try.

Lastly, not a troubleshooting steps per se, but try a different Zune cable as the 1st generation cables are thin, slow, and are easily damaged.

Hope this helps!

uuuh your zune is eather dead or defective cause there were some "bad" zune that were let out and yours is probably one of them

You may have to attempt a Hard Reset if this issue is persistant.

This will erase everything on your device, as a warning please be certian you have backup copies or this is a last resort.

Here is the original post:
WARNING: A hard reset will delete everything on your Zune.

1. Press and hold the back button
2. Press and hold up until it reboots
3. Depending on which Zune you have, immediately do one of the following:
   1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”
   2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”
   
   Good luck, Let us know
   

As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:

1. Start the Zune software on the computer.
2. Connect your Zune device by using the Zune Sync Cable.
3. Click Settings, and then click device.
4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

http://support.microsoft.com/kb/949420