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My scanner stopped working. I get the error message: No scan option. refer to device documentation to troubleshoot.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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ziraffa
  • 827 Answers

SOURCE: Scanner won't work

Hi,
The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP J5780) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)


Posted on Jan 09, 2009

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nalin_elliot
  • 224 Answers

SOURCE: My HP 5610 all-in-one gives me an error message

oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

Posted on Jun 17, 2009

  • 1751 Answers

SOURCE: scanner not working. When software downloaded and

Hi

reinstall your printer software
first run setup
and after conect the usb cable in your pc

hope i help you
if i did pls vote me

Posted on Oct 31, 2010

puertobori
  • 7733 Answers

SOURCE: my scanner will not scan

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Dec 14, 2010

SOURCE: scanner wont work

Uninstall the printer then re boot Pc and reinstall the printer with the disk it is the only way to get it back up ,that is if it is not damaged. Thanks for asking FixYa please rate my solution and give testimonial this is how i earn my achievements here on FixYa Thanks in advance

Posted on Apr 26, 2012

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

My Officejet Pro 8500 won't scan, says "no scan options"


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 23, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...


I had this problem also and came to find out that in order to scan, you have to go into your "PAINT" and go to "FILE" and scroll down to "FROM SCANNER OR PRINTER" and then follow the instructions. It works!

Dec 20, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

"no scan options" refer to device documentation - Mac


>check if you have hp solution center icon on your desktop and digital imaging monitor running on your system tray---an icon with a green check mark on your system tray.
>if this are not presen that is the reason why you have that error message
>try reinstalling the sw

Aug 05, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...


oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

Jun 16, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

No scan option


uninstall printer software and then reinstall from cd that came with it if you have it if not you can download from hp solution center.

Dec 29, 2008 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

HP Photosmart 3310 All-in-One Scanner stopped working


No scan options
Refer to device documentation to troubleshoot.

Aug 15, 2008 | Office Equipment & Supplies

1 Answer

Scanner


is your scanner, by chance plugged into a power strip?


Aug 13, 2008 | HP Photosmart 3310 Printer

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