Question about Western Digital Computers & Internet
An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.
Posted on Nov 10, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Oct 05, 2007 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...
click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
Mar 16, 2012 | Acomdata USB 2.0 2 TB External Hard Disk...
Jul 24, 2011 | Computers & Internet
Mar 21, 2011 | Acomdata PHD060U2E-54 60 GB USB 2.0 Hard...
Mar 16, 2011 | Maxtor OneTouch 4 500GB External USB 2.0...
Dec 22, 2010 | Seagate (ST3320820U2-RK) 320 GB USB 2.0...
Nov 28, 2010 | Seagate (ST3320820U2-RK) 320 GB USB 2.0...
Dec 14, 2009 | Computers & Internet
Oct 05, 2009 | Toshiba Tecra 8200 Notebook
Dec 21, 2017 | Western Digital Computers & Internet
Jun 09, 2017 | Western Digital Computers & Internet
Mar 12, 2017 | Western Digital Computers & Internet
745 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: