Question about HP Laserjet Cp2025n Printer

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Excess color toner on page. It smears. 2nd machine customer has tried.

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Excess cyan toner is on electrostatic transfer sheet even after wiping it. All black and white pages are printed with cyan background.I am even using original cartridges.


Since you have Cyan toner in places where it should not be then the only possible cause is a defective Cyan Toner cartridge. I worked on one just last week where the customer complained about Magenta toner on their prints. I also noticed Magenta toner on the Transfer Belt just as you see Cyan toner on the Transfer Belt. I replaced the Magenta Toner Cartridge and everything cleared up nicely. The Transfer Belt Unit can also cause similar problems but it would not be ONLY one color like Cyan. It would be a mixture of all colors. My bet is replace the Cyan toner and you will be fine. If you have an old empty one just shake it up a bit and try it as well. This might allow you to verify before buying a new cartridge.
Good Luck and Thank You for using Fixya.
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1 Answer

Colored ink is smearing on the page when I print


Did you change the toner?Developer unit? When did it occured?

FIRST: the copier must be cleaned and vacumed, it may be that toner falls onto transfer section and that causes the problem, you may also have problem with yellow developing unit or drum or transfer cleaning blade.

Pls. rate

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Cannon b840,ink cartridege seems half full ,but fax comes through ist page perfect 2nd fuzzy,blank on all following pages


Sounds like the cartridge is empty. Your cartridge has a waste toner hopper that collects excess toner from being deposited on the page. The half full feeling might just be the weight of the waste toner.

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Yellow Toner Smeared down Page, I have cleaned rollers and drum unit but continue to get yellow toner


since you dont list the model of your machine, it makes it a little hard, but most likely its your drum that is causing the problem (maybe the toner too) if you are not experiencing problems with the other colors.

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When printing full color brochures, after the first copy I get ink smears and shodow imprints all over the next pages. I've tried the clean up smears procedure on the machine but it doesn't help the...


there should be an option for auto cleaning the printer, if you can't find it, look in the manual
use just regular or construction paper, it will most likely take a lot of sheets of paper, so don't use the fancy expensive type
-or- get a repairman to fix it

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There are 3 things to be checked. 1: toner cartridge,try replacing it with a new on. 2: Transfer roller w/c underneath the toner cartridgelying on the printer. Removed toner cartridge,you see a roller w/c is foam like outlook,wipe it with clean dry lint free cloth or paper towel. 3: Fuser unit w/c fuse the ink on the paper.It is lacoted at the back of the machine.Remove the bottom rear cover,just by pulling it. Then you will see 2 blue color lever on left & right,turn those levers up to unlock the fuser unit,then pull out the unit. taking a look in the inner part of the unit you will see rollers . Any bad coating or damage on the roller will create smears on the prints.

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1 Answer

Yellow not installed


Are you using a factory new HP cartridge? If so, contact HP and request a warranty replacement of the toner cartridge.

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1 Answer

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Did you refill the toner yourself or put a new one in or.......

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