Question about Dell 5100cn Laser Printer

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Dell 5100cn power supply

Hellooo...

I'm hoping someone can help here in my problem
Do you have step by step instruction on how to replace the power supply
of DELL 5100cn Laser Printer?

Pleaaassseeeee...I really need your help
Can you email it here ruel.freebsd@gmail.com

Thanks in advance....Cheeerrsssssss

Posted by on

  • rhuel101484 Jun 17, 2008

    MerlinTech,

    Thanks for your time in replying my query..I had resolve my probe by my self.

    Cheers.....


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  • 197 Answers

Well..I've done this more than once, and it's not easy at all. usually it's done by a qualified DCSE(Dell Certified Service Engineer)..


Posted on Jun 16, 2008

  • P.Michael D'Acre
    P.Michael D'Acre Jun 17, 2008

    now, this is really not cool. That's precisely what you need to know.

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2 Answers

Dell 5100cn Error cod 010-397 Restart Printer


ahmad, does the printer show as default? if not make it. Try test print and make sure all printer compartment are securely closed.

Jan 11, 2014 | Dell 5100cn Laser Printer

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Please can someone help me to get the service manual for the Dell laser 5100cn printer (.pdf) Thank you


The dell 5100cn is a rebranded Xerox Phaser 6300. You can buy the maintenance manual for under $4 on ebay. I did, and it was emailed to me as a pdf.

Apr 24, 2010 | Dell 5100cn Laser Printer

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Xerox fuser for Phaser 6300 installed in Dell 5100CN- Fuser ID er


I would only use the part designated by the manufacturer.

Feb 24, 2009 | Dell 5100cn Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

1 Answer

Replace transfer roller


on google search for Dell 5100cn user manual... you will see a pdf download available. It will give you step by step instructions.

Jul 28, 2008 | Dell 5100cn Laser Printer

2 Answers

Dell 5100cn service manual


maybe this will help... look on google for a dell user manual. there will be a pdf copy you can download. it may assist you in solving this. good luck. let me know if it works.

Jun 16, 2008 | Dell 5100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

1 Answer

Replace low voltage pwer supply


To remove the low voltage power supply, Take off the side covers. the power supply is on the rear right hand side of the printer. Just remove the screw's and the cable's connected to it and your done. Don't confuse it with the Hi voltage power supply which is on the Left side of the printer as your facing it head on from the control panel.

Mar 05, 2008 | Dell 5100cn Laser Printer

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