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Bt hub 2.0, the internet light is red, but the telephone line works, although it's very noisy/crackly. have changed the micro filters but still cannot connect to the internet.

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It sounds like you have a fault on your phone line which is affecting the performance of your broadband.

As long as you haven't added any more phones to your house without a splitter, then I would go with the problem being your phone line.

You might want to give BT Broadband (assuming you have BT broadband with the BT Hub) on 0800 111 4567 they will be able to advise you further, failing that, you may need to log a call with BT about the phone line itself, which is just 151 from the line that you are having problems with. It is always best to phone from the line that you are having problems with, so they can hear that there are problems with the line.

Hope that this information helps! :)

Posted on Nov 08, 2010

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Posted on Jan 02, 2017

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microfilter2.gif&usg=afqjcnewmdhgecg08egxbhumf4zmq8g-lq
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