Question about HP OfficeJet G85 All-In-One InkJet Printer

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The printer on my G85 works fine but I cant get the scanner to work. It says that it can not connect to the computer.

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  • 185 Answers

This is a software problem; make sure you have installed all software besides the driver.

Also some scanners prefer USB 2.0 so make sure you're USB is not at 1.1.

good luck

Posted on Nov 08, 2010

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2 Answers

Mine will not send or receive faxes. Printer & copier work fine.


i would check that the phone line is connected properly and that there is dial tone on the line.

Mar 05, 2010 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

The scanner/copier function quit working but it still prints. What might be the problem?


This is a common issue with All-in-one HP printers. For some reason, the drivers for the scanner stops workings. A temporary solution is to uninstall the printer completely, reset the computer and reinstall the printer with the updated drivers.

Not sure exactly why HP printers (any model) have this problem.

Dec 25, 2009 | HP OfficeJet G85 All-In-One InkJet Printer

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HP G85 PAPER JAM ERROR ,but still prints from scanner fine


Remove the rear cover...clean the rubber rollers with alcohol

Feb 17, 2009 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

I just installed the software for my printer officejet g85. I tried to scan my first picture and it says scanning error... scanner cannot connect with pc. What does that mean?


Means scanner is not connected to the PC in the proper way.

check the port you are useing to plug the cable in the PC...
or try it by changing the cabl...

regards,


Dec 03, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

G85 USB failure


You will have to replace the main board in order to get a new USB connection. Have you tried using the parallel connection. Looks like a regular parallel connection but smaller. It takes a special cable that was originally sold with the printer. We have those cables for $15 if needed. The USB cable may be out but the parallel connection may work fine.

Inkworks
866-381-0541

Jul 28, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Officejet G85 printer


If you previously were using a parallel connection for the G85 you will need a USB cable.

If your laptop is running Vista the G85 will work as a printer, I do not think there is a scanner driver for Vista for the G85. The G85 print driver is built into VIsta, you only need to turn on the printer and install the USB to have the printer automatically installed.

Regards,
Bob Headrick, MS MVP Printing/Imaging


Jun 19, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

3 Answers

HP G85 auto-answer


yeppers...same thing happens to mine. So, I simply set it to receive faxes manually now.

Jan 18, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

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