Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator

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REFRIG E402BRE Hi, My refrigerator is warm. I think the refrigerator fan is broken. No cool air is being sucked up from the freezer to the refrigeration compartment. The freezer part is working well. How to I get at the fan to replace it? John

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  • Anonymous Nov 13, 2008

    The frezer is working but the fridge part is warm.

  • chris93 Dec 30, 2008

    I have the same problem, checked both fans are wokring (top & Bottom) but still the fridge comprtment is warm. Its really annoying as the unit was expensive. I have herad if you let it defrost for 2 days it sometime rectifies itself due to too much icing up?

  • nigel_braund Jan 05, 2009

    Tony I had exactly the same problem and came up with exactly the same solution, except that I used insulating tape after soldering the wires back together. this must be a common problem (it's the second broken wire for me - the (different) fan in the fridge also did this) makes you wonder if f&p deliberately designed it this way.
    to help with fridge - it's the same process take out all shelves then pull the centre section from the top down and you will find the fan at the bottom.

  • chris93 May 11, 2010


    thx for the excellent document it really helped. unfortunatly checked both fans are wokring (top & Bottom) but still the fridge comprtment is warm. any other tips would be greatly apprecaited?


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My fridge (E440T but I believe the E522 is similar) has EXACTLY the same symptoms and the reason was a broken fan wire in the freezer compartment (behind the rear panel). The fridge compartment works by drawing air from the freezer and blowing it into the fridge compartment. If the fan in the freezer doesn't work, then your fridge won't get cold (there is another fan in the fridge compartment so it will stay a little cold but not enough).

If you're game, I created a document for others to follow if interested at I fixed my Fisher and Paykel Fridge Active Smart Fridge.pdf

Thanks to all postings on this site - it really helped a lot, had me some fun and saved money!

Posted on Nov 17, 2008

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  • shaziz Oct 27, 2010

    I've had the same problem, didn't realise beeping was coming from fridge. I have now had a fridge repair guy in twice in 3 years at almost $300 a time to fix it and tonight it is beeping again, even though the doors are shut. Biggest Waste of money I've had in the last 10 years. Not sure I trust F

  • Peter Resch Nov 03, 2010

    My E406BRT had a similar problem, fridge and freezer not cold and not defrosting. The problem was an open circuit defrost heater. Not willing to pay $150 for a heater and who knows how much labour to replace it I got into it and found one of the thermal fuses in series with the heater was open circuit.
    The fuse was sealed in a silicone tube so a delicate operation was needed to replace it. A $3 thermal fuse from **** Smith, a lot of heat shrink tubing and silastic to seal it up got it all going again.
    Note: the heater is powered with 240V so unless you know what you are doing I don't recommend that you try this repaired yourself. The fuse *has* completely sealed to prevent the ingress of moisture.

  • jaydon111 May 01, 2011

    I think I have the same problem i.e. defrost heater not working. Could you tell me its location and how you get at it?


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Here is a pic showing the location of the fusible resistors and the visible part of the heater:
Note, there are two fusible resistors in series with the heater, one on each side. In the pic they are connected with yellow wires.
The heater (a metal tube) wraps around the bottom of the heat exchanger and is partially hidden in the pic.
Again a warning, if you're not sure what you are doing don't attempt to do this. 240 volts in a difficult environment like this is *dangerous*. Everything must be secure and properly waterproofed.

Posted on May 01, 2011

Just pull the middle piece plastic out. It is not fixed with any screws or something, then it will reveal a cover at the bottom. Pull the cover out and the fan is under. Basically between the fridge and freezer. I have the same problem and will try replacing it myself.

Posted on Aug 02, 2008

  • Peter Resch Nov 03, 2010

    Make sure the freezer has completely defrosted before removing the plastic panel. If it's iced up you may break the securing lugs that hold the panel and heat exchanger in place and have trouble getting it to fit properly when the panel is replaced.


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