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Freecom Datatank Repair needed

My Freecom datatank will not connect to my pc. I've tried IEEE and USB but the device starts to autoplay then hangs. I think its fan is not working and so the device may startup and then cut out. Do you knwo fo anyone who repairs Freecom datatank devices.

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Please remember that the Freecom Datatank carries a two year warranty. If you contact support and give them the model and serial they may be able to help.

Posted on Sep 24, 2009

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Go here:
http://www.freecom.com/ecsupport.asp

Contact their support team and they can tell you anyone in your specific area that will do repairs.

Posted on Jul 19, 2008

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1 Answer

How to connect to a pc


Install the software first, then connect the usb and power cables, then turn on the unit.
Here is a section of the installation manual :

Software Installation
1. Do not connect this device to computer yet.
2. Insert the utility CD into computer's optical drive, and then the installation window should
automatically appear on the screen. If the installation window doesn't show up, go to "My
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3. Click on "Private Folder Manager"/ "Playlist Manager", and then follow the on screen
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4. After the software had been successfully installed, see [Connecting to USB] for cable
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Connecting to USB
1. Connect the plug of AC adapter to the connector marked "DC IN", plug the other end into
an electric outlet.
2. Connect the USB cable to the USB connector. Then connect the other plug to computer's
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4. The computer will detect this device and you can start accessing the drive.

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rlmahle

If the drive is not showing in My Computer then most likely the drive letter that it wants to assign to is already assigned to another device. The link below will show you how to change the drive letter on the device.

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My Kingston pendrive DTI/8GB does not auto start itself. How can I fix this given that I need the data inside.


support.microsoft.com/kb/330135
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www.ehow.com › ... › Computer Drives & Storage
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Above are some explanation links.
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