Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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It won't power on. Was fine 2 weeks ago when last used. I have tried different electrical outlets.

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

Posted on Nov 10, 2010

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There are 2 likely suspects: Bad timer, or electrical problem.
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You could always try calling their tech support at 1-800-256-2487. A last resort would be to return the tv from where you purchased it.

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Jan 26, 2009 | Microwave Ovens

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All TV's in house failing, a few at a time


Hey PNorris,

If multiple electronic devices are failing in your home all at once, I would probably first have to ask if your home recently experienced an electrical storm or major power surge of any kind.

Normally the effects of such large-scale surges are immediately noticeable - TV's and other major electronic devices may fail to turn on, fuses may be blown or circuit breakers tripped, and in some cases electrical wiring may be melted.

If nothing like this has happened recently, low-level power surges may still be a potential cause of this problem. When the motor from any large appliance (such as an air conditioner or refrigerator) turns on or off, it often diverts power to and from other electronic devices using the same circuits. This fluctuation in electrical current may result in low-level power surges to every connected device. While not immediately noticeable, these low-level surges can often cause the eventual failure of (and gradually degrading quality in) many audio/video components.

Typically, the easiest way to avoid situations like this is to make sure that outlets are not overloaded and surge protectors are used with every major electrical device in your home. For older homes however, replacing the house's wiring may be necessary. Homes that were originally built at the turn of the 20th century may not always have wiring capable of supporting the electrical needs of many modern appliances.

Ultimately, this means that in addition to contacting your local TV repair facility, you may want to also speak with an electrician. This is probably the best way to determine whether or not power surges have caused these failures, and may give you a better idea how to proceed.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

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