Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

2 Answers

Problem with easyshare 5300

Brand new out of the box, followed all instructions, came to calibrating then scanning the callibrated copy. wasnt happy with the lining up on page so pressed calibrate again, then it came up saying "printhead missing, not installed correctly or has come loose." so following troubleshoot i took cartridges and print head out and reinstalled back into printer but same thing keeps coming up, done it 10 times, it is definatley in the right spot and is clicked in and worked the first time. help thanks...........andy

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  • melandy Jun 16, 2008

    thanks for that, thought i might be going crazy. will return it asap

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2 Answers

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  • Kodak Master
  • 13,433 Answers

Try updateing the pc software before takeing it back
http://www.kodak.com/global/en/service/downloads/dln_ekn033540.jhtml?pq-path=9106

Also try unpluging the device for a while.


Posted on Jun 16, 2008

  • 2 more comments 
  • Ekse Jun 16, 2008

    also see the manual on page 13 and forward on installing the printer head

    http://www.kodak.com/global/plugins/acro...

  • Ekse Jun 16, 2008

    Question :

    How do I resolve the error message "Printhead is missing, not installed correctly, or has come loose"?

    Answer :


    To resolve the error condition:


    1. Open the printer access door.
    2. Remove the color and black ink cartridges.
    3. Remove, then reinstall the printhead. See the User's Guide for more information.
    4. Close the printer access door.
    5. Repeat, if necessary, until the printer does not display the error message.
    6. Install the color and black ink cartridges.
    7. Close the printer access door.





    If the error persists, upgrade the firmware:
    IMPORTANT: Do not turn off or disconnect your printer or computer until the upgrade is complete. The upgrade may take several minutes. The printer will restart during the upgrade.
    Go to Downloads and Software Upgrades to download the latest version of firmware, free of charge.

  • Ekse Jun 16, 2008

    You can find the firmware from the earlyer link I gave you to software downloads.

  • Ekse Jun 16, 2008

    If noting works then return it for another one or if this seems too complex go ahead and return it, as leethedude suggested.

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  • Master
  • 4,472 Answers

Return to store for a new one, defective.
Thanks,
Lee

Posted on Jun 16, 2008

  • 2 more comments 
  • Lee A.
    Lee A. Jun 16, 2008

    Especially when its brand new out of the box like that. I can almost bet that when you get the new one hooked up everything will go without a hitch.
    Hope this helped,
    Lee


  • Lee A.
    Lee A. Jun 16, 2008

    The error is showing up on the printer itself not the pc correct?
    Lee


  • Lee A.
    Lee A. Jun 16, 2008

    Here is the manual.
    refer to page 80 and you will see how to install the print heads and cartridges.



  • Lee A.
    Lee A. Jun 16, 2008

    Seeing as you followed all the instructions and this happened that quickly and it was working for the moment I would try and return because it is new and they will do it without a problem. That way you can see how the next one does.
    Good luck,
    Lee


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Hi - You can download the manual by clicking the link underlined in blue below:

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Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!

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