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you should call their help desk. I had a problem registering because I bought mine at Sam's club and there was some glitch with it recogmizing the serial number or something. the tech support person can do it for you when you call. the number is available at archos.com. good luck!
Try to register the product with the code that you have and I think you will be able to download the program, If I understood the website well enough anyways. If I could send it to ya I would, but dont have anywhere I could post the CD, nor do I really know how to.... Sorry.