Question about Sony Handycam® DCRSR45 HDD Camcorder

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Management information what is a management information

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Found a solution to my problem after clicking many times on the usb connect icon the cam screen, I decided to click on the other link for stills and then back to other usb connect and all of a sudden the software recognized I had film clips to download.an

ecrivan

Posted on Jan 11, 2009

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HDR-S11E Unable to retrieve management information, pops up when i'm trying to import media files form utility handycam hard drive to the computer


I'm sorry to hear that you're getting the error message.

Please click hear to get the information to troubleshoot the issue.

Please let me know if you require any clarifications.

ShajanRS

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Check and replace your battery if necessary

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You are not supposed to delete files into your camera HDD using computer, You should use the camera menu, as reccomended by manual

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1 Answer

I can´t download the files to my computer


Not sure if this helps but; when the camcorder is connected to the computer, press the "burn to disc" button on the docking station.

May 03, 2009 | Sony Handycam DCR-SR42 Camcorder

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Lost software.So cannot connect USB port to download photo


Assuming you are referring to a digital camera.... Download and install Picasa (a photo manager from Google). It will detect your camera. If that fails, purchase a Media Reader and use it to read the information on your camera's memory card.

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1 Answer

Can not download film clip through PMB or Handycam Utility icons


Keep playing with the USB options on the camcorder while the PC is up with the PMB program running. I had to try the option on the left of the vid camera screen USB with the little disc icons. It took several attempts but it will work

Jan 11, 2009 | Sony Handycam® DCRSR45 HDD Camcorder

3 Answers

DCR SR 85 - Unable to Retrieve Management Information: I get the message " Unable to Retrieve Management Information" when I try to download the video on my computer . What do I do ? Help me


When you turn on your connected Handycam, you are prompted to select a connection from the touch screen. Make sure you select the USB-HDD connection, and not the flash memory.

Hope this helps.

Aug 10, 2008 | Video Cameras

6 Answers

Handycam utility will not work


Took me a lot of cursing, and it's very simple. On your camera's screen there are 2 options saying "USB Connect". Only when you look really closely do you see that the 1st one is for the hard disk and the second is for a memory card. I expect you are using the wrong one..I was!

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1 Answer

Device manager/USB problem?


To get your camcorder to work properly with your PC (and show up in Device Manager), you must install the software (the driver and editing software) that came with your camcorder. Your system also must meet the following minimum requirements: * CPU : Intel® Pentium III 450MHz processor compatible or better * Operating system : Windows® 98SE/ME/ 2000/XP * RAM : 128 MB or more * CD-ROM: 4x CD-ROM drive * VIDEO : 65,000-color or better video display card * Available USB port * Hard Disc : 4GB (8GB recommended) If the camcorder is still not being recognized after you have installed the software, reboot your computer, and then try another USB port or another USB cable. If your problem persists, contact Samsung Customer Care at 1-800-SAMSUNG (1-800-726-7864). Be sure to have the model number of your camcorder handy and basic information about your PC such as operating system, kind of CPU, and available memory.

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