Question about Kenmore Washing Machines
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Posted on Jan 02, 2017
Well, it sounds like you've done your homework. My first suspect would have been the agitator dogs too, but you said they were fine. Another likely suspect would have been the motor coupler, but you said the washer spins during the spin cycle. If the coupler was bad the unit would fill, but wouldn't agitate or spin. Plus, it would make an awful noise. I would have also suspected a clutch assembly, but you said the wash tub can spin. Normally, when the clutch goes bad, the drum won't spin, or spins slow. Another suspect could have been a bad lid switch, but the washer would have filled and stopped, without agitating or spinning. The only remaining suspect that I'm aware of is the gear case (transmission). Checking under the washer can give you some clues. Normally, when a gear case starts to go bad, they leak an amber colored oil. You may find puddles or drips under the washer. If you see no signs of oil the gear case could still be defective, however. But, before you go through all the trouble, double check the agitator one more time. Completely remove it from the tub and check the under side to ensure the grooves that grip the top of the gear case shaft have not been worn smooth. I hope this may have been some help to you.
Posted on Jul 10, 2007
How to replace Whirlpool/Kenmore washer
dual action agitator ratchet ‘dogs’, kit # 285770
Tools needed: Screwdriver, 3/8" drive ratchet wrench, 7/16" socket (older models), 3/8" drive to 1/2" adapter (newer models), long 3/8" drive extension, small amt liquid detergent
1) Pry the agitator cap off by inserting a screwdriver into the cap’s notch
2) Pull the inner cap (if present) off – most Whirlpool machines use this inner cap, with a handle, to gain access to the center bolt
3) Remove the bolt in the center of the agitator
(Earlier models used a 7/16" hex-head steel bolt)
(Recent models use a 1/2" square drive plastic nut – use a 3/8" X 1/2" ratchet adapter)
4) On older models, grasp the bottom portion of the agitator and pull the entire ***’y off.
(Recent models allow just the top portion’s removal to access these ‘dogs’)
5) Older models – place the agitator on the floor, and, standing carefully on the bottom portion, pull the top half off. Turn it over, and the dogs will be accessible for replacement.
6) Newer model dogs can be replaced once the ratchet ***’y is removed. There are several versions currently in use, but most can be replaced without removing the bottom agitator half. All‘4-dog’versions use the 285770 kit, regardless of the cam ***’y style. (Older agitators, rarely seen now, used a pair of 2 larger dogs, which are a different part number)
7) On older versions, be careful to align the two tabs when inserting the upper ***’y back onto the agitator bottom half. When these are aligned, they will friction-fit the two halves together, making it easier to reinstall the ***’y. Handle it only by the bottom half to prevent pulling the top half off when reinstalling.
8) Lightly lubricate the agitator cap’s rubber gasket using a bit of dishwasher detergent, and push it back into place. (On the Whirlpools with an inner cap, lube that cap’s o-ring too – makes it easier to snap into place)
9) Reach around and pat yourself on the back! You just saved at least $75.00!
Posted on Dec 31, 2008
Hello Friend, Your solution is very simple. You need to replace the motor coupler. It's easy to replace the motor coupler on your machine. First, remove the two screws that hold control panel in place and tilt back exposing the two metal clips that hold the cabinet in place. You will see some wires plugged into the cabinet, just unplug them. There are two clips, one on each side. Just pop these clips off and lift cabinet slightly from back and tilt forward. At this point you will be able to completely remove the cabinet. Once you have cabinet removed just set it aside. Now, just lay the washer on it's back. At this point you will see the water pump, motor, and transmission. Remove the pump by snapping off the two spring clips. The pump will slide right off the motor shaft. Now, remove the two screws that hold the two spring clips attached to motor. Unplug all the wires etc. and then snap the metal clips off motor. Lift motor straight up, it should slide right off. Now you will see the motor coupler. Half of the coupler is on the transmission shaft and the other half is on the motor shaft. There is a rubber center connector ring that connects the two together. Just remove the old coupler pieces by prying under them with slotted screwdriver and replace with new ones. Re-assymble the washer and the problem you are encountering should be solved. Happy to help, Tim.
Posted on Jun 25, 2009
This is a problem with the pump being stuck so the motor cant turn the whole thing. Turn the washer on its side, underneath you can acces the pump, which is connected to the motor by two long clips. remove the pump and take out the colg that caused it to get stuck.
Posted on Jul 01, 2009
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