Question about Dyson Memory CRO1 Front Load Washer

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Dyson cr01 outer door not locking, after pressing start, showing(lock outer doror, then press star)i am tring but same msg again

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This solution worked for me, but there could well be different problems which give the same sympoms. My problem was that the microswitch had become worn with use and the interlock slide would no longer cause the switch button to depress but rather it was trying to push the button sideways.

Remove the 2 screws from the rear of the lid and daw the lid off by sliding backwards then upwards.

Remove the 2 torx screws from the top of the front panel that have now been revealed.

Carefully prise the front panel upwards only on the door lock side until the front panel comes forward giving you access to the interlock mechanism.

Remove the 2 torx screws from the front panel holding the actuator in place and remove the interlock mechanism from behind the front panel, disconnecting the two spade connectors and the door release strip.

Carefully prise the two sections of the actuator apart using a small screwdriver in the slots at either end

You will now see two microswitches connected together by a short wire link.these switches are activated by grey plastic slides, one of which slides when the door catch is engaged in the interlock, the other slides when the first one has been actuated and the solenoid actuates. In my case the first one was worn and was jamming the switch instead of pressing it in.

Remove the two microswitches by prising one off its locating pins and lifting it up then prising the other off its locating pins.

There are 2 very small locking tabs on the switch. Prise them out slightly then the switch side can be lifted off.

Slide out the switch button, rotate it through 180 degrees and place back into the switch. This means that there will be a new face in contact with the actuator slide. Hopeully this will provide another few years of good service.

Rebuild by reversing the previouse steps.

Posted on Nov 21, 2010

  • rwilliams618 Jul 17, 2011

    Excellent advice allowed me to fix what would otherwise have been an expensive mistake on Ebay. My problem turned out to be the relay switch not being depressed quite far enough, so I packed behind it (having rotated it as suggested here) with a little bit trimmed from the rubber-type insert which covers the door lock assembly where it comes into contact with the front cover of the machine. I had to thin it a little, but it should last and the machine activates every time now rather than hardly ever as before. Very, very pleased!

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Posted on Jan 02, 2017

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Hi Sue, it's Jack at Dyson.

An F4 fault code means 'inner door opening'. Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

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Unfortunately since 31st December 2012, we have been unable to support CR01 and CR02 washing machines with spare parts or servicing. In October 2012 we proactively wrote to all CR01 and CR02 owners that we'd interacted with within the last 3 years to make them aware of this.

If you would like to discuss your concerns further with one of our experts, you can reach us on 0800 298 0298. Calls are free from UK landlines, and we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.

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Please find the steps that needs to be taken for trouble shooting F11 fault code specially if there was a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
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You will now hear the door lock release so you can get to your pants.

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I am sure it would help you to resolve the issue.

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To Clear F11 Code after a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

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To Clear F11 Code after a power cut.

1, Power off at the machine. Do the next 4 steps within 3 seconds.
2, Press Temperature Button in.
3, Power on
4, Release temperature button
5, press Soil Type button

You will now hear the door lock release so you can get to your pants.

Diagnostic code is now displayed. You can switch the washer off and back on and the error code is clear. If you do this it will work.

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Hi there, try calling the Dyson Helpline free on 0800 298 0298. One of our advisors will be able to run through some checks with you and hopefully resolve this.

Kind regards
Darran
Dyson Customer Service

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