Question about Brother MFC-5890CN All-In-One InkJet Printer

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I have ink quality problems with my machine. i have changed the ink cartridges and cleaned the heads several occasions but still i have blank lines in the print as well as the occasional ink splodge. any suggestions?

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> have cleaned the heads, but still have blank lines

Some of the ink-jets remain CLOGGED. Run 3 or 6 more "print-head-cleaning" cycles.
Then, according to one expert, wait 12 hours, and try a "test" print -- he says that sometimes just WAITING after doing the head-cleaning improves things. Weird, but he swears by it.

Posted on Dec 21, 2010

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WHILE TEST PRINT CYAN INK NOT SHOWING WHAT SHOULD I DO SIR


This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.


NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank


To resolve this issue you will need to clean the print head.


NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.


1. First verify the position of the ink cartridges:


a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.


b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).


- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.


- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.


Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.


When all the cartridges are installed, close the ink cartridge cover.


2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.


1. Press the INK key.


2. Press OK to select Test Print.


3. Press OK to select Print Quality.


4. Press the COLOR START key.


5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).


a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.


b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.


6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.


a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.


d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not


NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.


e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.


If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head


NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.


7. Test by printing the document that had the reported problem (wrong color printing).

Dec 08, 2010 | Brother DCP 165C Compact Color Inkjet...

1 Answer

I have been told my printhead is malfunctioning. Can I clean it myself?


You can look in thr user guide or printer help for Troubleshooting and Routine Manteinance.Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing in the Software User's Guide on the CDROM.Make sure that your ink cartridges are fresh. The following may cause ink to clog The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.) The ink cartridge was in your machine over six months.The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper.
CLEANING:
Press Ink.
Press a or b to choose Cleaning.
Press OK.
Press a or b to choose Black, Color
or All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to standby mode
automatically.

Checking the print quality
If faded or streaked colors and text appear on
your output, some of the nozzles may be
clogged. You can check this by printing the
Print Quality Check Sheet and looking at the
nozzle check pattern.
Press Ink.
Press a or b to choose Test Print.
Press OK.
Press a or b to choose
Print Quality.
Press OK.
Press Color Start.
The machine begins printing the Print
Quality Check Sheet.
Check the quality of the four color blocks
on the sheet.
Is Quality OK?
1.Yes 2.No
Do one of the following:
If all lines are clear and visible, press
1 to choose Yes, and go to step j.
If you can see missing short lines as
shown below, press 2 to choose No.
The LCD asks you if the print quality is
OK for black and three colors.
Black OK?
1.Yes 2.No
Press 1 (Yes) or 2 (No).
The LCD asks you if you want to start
cleaning.
Start Cleaning?
1.Yes 2.No
Press 1 (Yes).
The machine starts cleaning the print
head.
After cleaning is finished, press Color
Start.
The machine starts printing the Print
Quality Check Sheet again and then
return to step e.
Press Stop/Exit.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
color.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call Brother Customer Service

Nov 03, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

The yellow ink will not print. There is definitely ink in the cartridge. I have tried the cleaning process 4 times.


  1. Print a Print Quality Check Sheet.


    1. Press the Ink or Ink Management button.

    2. Press the up or down arrow key to choose Test Print. Press OK.

    3. Press the up or down arrow key to choose Print Quality. Press OK.

    4. Press Color(Colour) Start.


  2. Closely examine the Print Quality Check Sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.

  1. The LCD asks you if the print quality is OK for black and the three colors. Choose No.

  2. The LCD asks you if you want to start cleaning. Choose Yes. The machine starts cleaning the print head.

  3. When the machine completes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.


  4. Repeat the cleaning and the quality check process following the Step 7-9.

  5. Compare the second or third Print Quality Check Sheet with the first one you printed in Step 1:
    1. Press Stop/Exit.

Note We do not recommend frequent unplugging and re-plugging of the machine and/or leaving the machine unplugged for extended periods of time.

  • To maintain premium print quality, our product is designed to automatically clean the print head periodically. When the machine is unplugged, it will not complete the periodic cleanings needed to ensure ink does not dry in the print head and may cause poor print quality.

  • Machines with a Message Center or Fax Preview have a 24 hour memory backup. All other machines have a 1 hour memory backup. If a machine is unplugged beyond the memory capability, the clock data is lost and causes the machine to reset. When the machine is plugged back into the outlet, the internal clock resets and the machine will automatically start a cleaning process causing the consumption of ink.
We recommend using the On/Off or Power Save button to power down the machine. Using the On/Off or Power Save button allows minimal power to the machine ensuring periodic cleanings of the print head occur only when necessary and needed information remains in memory.


Caution
  • Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

  • DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

  • Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.
    > Brother Genuine Supplies information

Oct 28, 2010 | Brother MFC-5890CN All-In-One InkJet...

2 Answers

Blank lines through my text or graphics several times per page...help!


Here's the starting point for any print quality issues. The subject starts pretty broad, but if you follow the instructions, you should be able to solve your problem.

Jun 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Skips many lines when p[rinting. We have cleaned nozzle changed all ink cartridges for new epson ones. Help!!!


The print head on Epson machines is built into the printer. The print heads are also not replaceable. It may take multiple cleaning cycles to clear it up, which may consume an entire set of ink cartridges to do. If you were using low quality compatible ink, the mixture of the inks can lead it to coagulating and really mess things up. That is why we only use high quality inks designed to match the OEM specs, not generic one type fits all inks. panderson@cartridgeworldusa.com with questions.

Jun 09, 2010 | Office Equipment & Supplies

1 Answer

Printer does not print good copy after doing several head cleaning operations and having enough ink in cartridges.


If the print has horizontal lines of 'missing print' do three head cleqans don't move the printer or switch it off, now leave it overnight - letting the head soak in fresh ink- in the morning, do one more head clean and then print the nozzle check.If it's poor photocopying it is most probably because the print quality for photocopy is set to a low setting. The manual will explain how to change photocopy print quality. Hope this helps

Feb 20, 2010 | Epson Stylus CX6600 All-In-One InkJet...

1 Answer

Canon i965 prints blank pages


Yes those printheads do go bad, they burn out just like a light bulb. If you emptied cartridges then the purge/cleaning assembly is working properly, and the only other option is the expensive printhead.

Aug 20, 2009 | Office Equipment & Supplies

1 Answer

After cleaning printer heads no ink is printed


If its an EPSON yes! There may be other brands that do it as well You needed to mention the brand and model which did not appear in the question

Aug 17, 2009 | Office Equipment & Supplies

1 Answer

Black ink problem with printout on hp7780


Always try replacing the ink cartridges first.

It sounds like the print heads in the 7780 are bad. Don't confuse the ink cartridges with print heads. The cartridges fit inside the print heads. You will need to change the heads. Here is a link to HP's how-to.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00841890&tmp_track_link=ot_faqs/top_issues/en_us/c00841890/loc:1&lc=en&dlc=en&cc=us&lang=en&product=2512010

Could have the same problem with the Dell.

Jun 01, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Continuous aqua/turquoise color even with new cartridge


hey Karyn. The problem that I have experienced with printers with the same problem is a dirty head. Get the instructions on the printer and it will tell you how to clean the head. If after cleaning, still does it then you need to purchase a new head for the machine. Dont be afraid to tear into it. printers are pretty simple. Ink and ink head. If it prints at all it seems to be a dirty head. or worn out. Watch out using ink refills or off brands. Some inks are not very good quality ink and will ruin the head and void the warranty. Use the ink that the machine requests. Staples or Office Depot carries several types of printer heads. Good luck.

Sep 04, 2006 | Epson PictureMate InkJet Photo Printer

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