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I have a Phillips GoGear 8gb MP3 player. We accidentally removed the cable connecting it to the computer as it was charging too early. Now I can't access any of my music or movies, and it freezes up for hours at a time. How do I get my music back and stop my MP3 from freezing up?

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  • pepkiz Jun 16, 2008

    i sync the music from computer to go gear it goes into the device but i cannot play it the wireless works perfect,can someone help tony b

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Phillips has a # to call they will talk you through it

Posted on Aug 14, 2008

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My philips go gear mp3 player 8gb SA52XX is frozen (stuck at the part where it says go gear) nd due to that my pc ownt recognize it and nd obviously i cant listen ot music, iv tried everythiing frm...


Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.

Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.

Hope this helps..

Jul 18, 2011 | Philips GoGear HDD1830 MP3 Player

1 Answer

Freezes @ gofear screen


Hve you tried upgrading the firmware it can be downloaded to philips web site. If you do then try to reformat it using it service mode. hold back key while pluggin it to your pc.


GB
Enki

Aug 23, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Phillips GoGear 8gb is completely dead!


If you have a multimeter you can check to see if the battery has enough juice to turn on... If you take this unit to family owned electronic store they can troubleshoot the battery issue.

Jun 22, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

It wont charge or sync to my computer


try reinstalling the software...this time with the player connected to the pc while the program is being installed

May 15, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Can't put videos on my Phillips go gear (8gb) mp3 player


Did you install in your computer the Phillips media converter? If not that would be your problem. Hoped I helped.

Apr 25, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Immediatly turns when i turn it on


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Feb 14, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

I have a 8gb GoGear it turns off immediatly when i turn it on


Make sure the lock switch was not accidentally engaged, and try powering on one more time. If that fails, plug the mp3 player into the computer, open the Philips Device Manager and run a Repair - it will give on-screen directions once you have clicked the Repair button. Warning: Running the Repair will result in all of your songs being erased from the mp3 player.

-Tha Mp3 Doctor

Feb 14, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Phillips 8GB gogear


More than Philips charges for an out-of-warranty replacement.

Mar 06, 2007 | Philips GoGear HDD1850 MP3 Player

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