Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here
. Below is the procedure on how to perform the uprgade:
Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.
Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.
Hope this helps..