Question about Sony Handycam DCR-TRV350 Digital Camcorder

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URGENT NEED HELP WITH C:31:23 CODE ON DISPLAY SCREEN

THERE IS A C:31:23 CODE FLASHING ON THE SCREEN AND WHAT LOOKS LIKE A EJECT SIGN FLASHING ON SCREEN

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  • Anonymous Jun 21, 2008

    Happened all sudden one day. Was using it a couple of weeks ago

  • Anonymous Aug 03, 2008

    The same problem happened in the middle of the recording today to me in Ottawa. It might be the time chip in the camera that all of us have the same problem now ... :) Issue for me is that I have quite a lot of tapes which have still not been transferred from tape to DVD, but now I don't have the option to even do the playback.



    Just a note - I own this camera since 2003 (DCR-TRV14E) and I was VERY careful with Eject mechanism at all times. Today, when problem C:31:23 happened, I tried first to reboot the camera, then to take off the battery for a while, then when I returned battery it did not want to close the tape compartment, but auto-ejected for a while. Then I took the battery off again and returned it later, when it did not auto-eject anymore but when tape goes in same C:31:23 message appears. I would appreciate any help on this issue, so I could continue taping our vacation in Ottawa. Thanks.

  • StaticIP Aug 03, 2008

    The same problem happened in the middle of the recording today to me in Ottawa. It might be the time chip in the camera that all of us have the same problem now ... :) Issue for me is that I have quite a lot of tapes which have still not been transferred from tape to DVD, but now I don't have the option to even do the playback.



    Just a note - I own this camera since 2003 (DCR-TRV14E) and I was VERY careful with Eject mechanism at all times. Today, when problem C:31:23 happened, I tried first to reboot the camera, then to take off the battery for a while, then when I returned battery it did not want to close the tape compartment, but auto-ejected for a while. Then I took the battery off again and returned it later, when it did not auto-eject anymore but when tape goes in same C:31:23 message appears. I would appreciate any help on this issue, so I could continue taping our vacation in Ottawa. Thanks.

  • hm1022 Aug 23, 2008

    Can anyone help us resolve this problem?

  • Marmaduke3 Aug 24, 2008

    I received the same code and icon mentioned in other troubleshooting inquiries. My tape will eject and receive but it will not record. I've rebooted several times. I thought it might be the high humidity on a wet football field, but after 2 days in the house, I get the same code and icon.

    Your thoughts,

  • Sanjay Bose Nov 18, 2008

    My model is Sony DCR-TRV 355E Digital-8. All of a sudden I saw signal like C:31:23 is blinking on the screen. Can I do it personally, or have to take help from the authorised service centre which is far a place from my city.



    Regards,

    Sanjay

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  • 169 Answers

The reel sensor is the problem of your camera...in my job as a technician i always encounter that..it is a poor connection of the sensor to the mainboard..try to clean the contact using only a pencil eraser and put it back to the socket....

Posted on Aug 31, 2008

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When the cam is put on recordning mode a error on the screen shows the following- eject sign followed by ...D , On top on screen its written EJECT LP


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URGENT NEED HELP WITH C:31:23 CODE ON DISPLAY SCREEN


Try first removing the battery and see if this clears the error.

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URGENT NEED HELP WITH C:31:23 CODE ON DISPLAY SCREEN


Greetings,

FATAL ERROR CODE : unit is unable to perform requested operation

No reset or fix for that problem.

New camcorder or repair - get a quote for repair and compare price for a new one.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
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Hi Jeany,
Please see the detail below for the said error codes C31:23 & C31:22

4e0386d.jpg
According to the symptom and self diagnostic system the problem is in mechanical section (tape loading section) Therefore camera just need mechanical adjustment and will work fine again. This problem aries when the insertion of the cassette is improper or forced insertion.
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